1 reviews | Active since May 2024
Customer service is pathetic or rather non existent!!!!No network for months yet we pay for a service we don't get !!!
So honestly at this moment in time I am so exhausted with their service. I have been with Metrofibre for 2 years with no issues until a few months ago , We received a call asking if we would like to upgrade to which we said no as what he had was working perfectly fine. But since then we have been having endless issues, Its as if we are being forced to upgrade as we don't have any network through out the house. I have called the call center numerous times and all they do is a temporary fix by resetting and by the next day, back at square 1! I have been emailing them since last week requesting assistance with this issue, and I'm just being ignored, no one even responds!!!End of the day you guys are not doing me a favor, You are offering a service and we pay for it. But I'm paying for a service that I'm not getting !!!! Absolutely disappointing! Now I have the inconvenience task of having to look for another service provider !!!!
its so sad that I had to resort to these measures to get a response from you guys.
Will await your team to have this resolved , hoping this wouldn't take another few days to get a response or someone to assist as this affects my business as well
its so sad that I had to resort to these measures to get a response from you guys.
Will await your team to have this resolved , hoping this wouldn't take another few days to get a response or someone to assist as this affects my business as well
So i get the following mail from your department
''
I would advise is to install a Lan cable upstairs or alternatively WI-FI extenders. Unfortunately Wi-Fi is radio frequency and we don't have control over that"
Ok , so now this is MY PROBLEM????in simple words i must just deal with it on my own????
for the past 2 years i didn't need all that ****, WHY NOW??????
AT my cost????
What the hell is this ??
Obviously from all the complaints coming through its obviously not just me that is experiencing this!
So once a customer signs , your aftersales is basically "I Dont give a **** whether you have network or not, as long as we get paid!!!!!
is this how you deal with your customers????
Keep this going , and guaranteed you'll be losing a lot of your clients.
This is so unacceptable!!!!
So i get the following mail from your department
''
I would advise is to install a Lan cable upstairs or alternatively WI-FI extenders. Unfortunately Wi-Fi is radio frequency and we don't have control over that"
Ok , so now this is MY PROBLEM????in simple words i must just deal with it on my own????
for the past 2 years i didn't need all that ****, WHY NOW??????
AT my cost????
What the hell is this ??
Obviously from all the complaints coming through its obviously not just me that is experiencing this!
So once a customer signs , your aftersales is basically "I Dont give a **** whether you have network or not, as long as we get paid!!!!!
is this how you deal with your customers????
Keep this going , and guaranteed you'll be losing a lot of your clients.
This is so unacceptable!!!!