*********** customer service

I have been contacting metro Fibre for the past 3 weeks and I still have no internet connection. I have been calling every day for assistance but still no one is capable of helping me. Yet I have already received an invoice for the month! How disgusting is it that they are so quick to bill me before I receive service. Today i called once again and the answer was “I will talk to my manager and get back to you” still waiting for the call which clearly won’t happen. I have never seen such *********** service. It’s ridiculous that I have to wait 3 weeks for assistance and still don’t have internet connection on my router