CUSTOMER QUERY UNRESOLVED

I am very-very disappointed in the service!! Our router was installed 14/08 i was promised that the fist 2 weeks will be free, came to my surprise I had to pay a pro-rata amount for that two weeks. I never signed a contract only gave through my details.( Like an information form, only details i gave was an email address my name and cell number) for the installation and was said from the sales guy( a person from METRO FIBER) outside my complex you will pay for installation and then only the next month (end of Sep) the monthly fee . On the 26th I phoned to ask them for a full statement of what I needed to ay to prevent my wifi to go off and I received a statement and I paid and sent POP that same day. TODAY the 2/09/22 I receive another invoice for Sep that I needed to pay with all the T&C's attached TODAY the 2/09/22!!! (So how do you get people to promote your company without the knowledge of what the correct procedures are?) I was being told one thing with promises and sunshine just to get told no it doesn't work that way.)

I called trying to get this sorted and i was either promised that someone would call back or the "put me on hold" i get transferred or I get "put on hold" and it was cut off numerous of times.

The ladies were not great help (Linda, Rochelle and Kavina/Karina) kept on apologizing but could not assist me or as I said before "put me on hold" . Then i hear the on hold tune that says "we care about your call please hold" BUT NO ONE CARES AS I PHONED NUMEROUS TIMES AFTER AND WAS JUST DROPPED.

I am still waiting for someone to call or email me after I called more then 3 and a half hours ago!!!

Johannes was the last person I have spoken too and was the only person that said he will chat to the accounts department to send me an Email so I can make an arrangement, I AM STILL LIABLE, EVEN THOUGH I WAS MADE EMPTY PROMISES TOO, I AM STILL LIABLE, EVEN IF I ONLY RECIEVED ALL THE RULES THEY USE TODAY 02/09/2022!!, I AM STILL LIABLE, EVEN WITHOUT A APOLOGY OF THEY AS A COMPANY WERE WRONG !!'

Absolutely love the internet usage but the companies staff do not help when help is needed!!

So yes I am upset, Yes I am frustrated but how do you tell a customer trying your service for the first time two different things?