Customer care

Dear Katlego 

Thank you for bringing your concern to our attention, and we sincerely apologize for the inconvenience you’ve experienced.  We understand how frustrating this situation must be for you, and we are committed to resolving the issue as quickly as possible.

Please rest assured that we have escalated your complaint to our network engineers, who are actively working on investigating and addressing the problem. We will keep you informed of any updates and ensure that the necessary steps are taken to resolve the issue promptly.

We truly value your feedback and your patience during this time. If you have any further concerns or require additional information, please don’t hesitate to reach out to us directly via email using ticket 453564.

Thank you for your understanding, and we are committed to making things right.

Warm regards,
Phindile 
MetroFibre Complaints & Escalations Team