1 reviews | Active since Sept 2014
Current client means nothing for this place
I've not had a good experience being a client of MetroFibre. I've been a client of theirs for a couple of years now and have finally hit my boiling point with them.
Metrofibre will give you the best service up to the point that you actually become a client. When you have complaints, the best you can expect in terms of a reply is a generic email telling you to basically deal with your issue. They will send you promotions just to be told its only meant for new clients and that existing clients doesn't stand to benefit. This has happened to my twice already. They have app**** a 3rd price increase in the last 12 months under the disguise of an "annual increase".
You will experience at least 1 day in a month that your internet will be down, and when you enquire about a discount for not getting what you pay for, you get ignored.
They don't give a **** about their current clients. I will be moving to a different provider and advise anyone currently with them or considering them as a provider to save yourself constant frustration & bad service and look at anyone else.
Thank you for taking the time to share your experience. We appreciate your feedback and understand how important reliable service and clear communication are to our clients.
We note your concerns regarding service interruptions, communication, and pricing. While MetroFibre continues to focus on maintaining network performance for all clients, we remain available to assist with any specific service or billing matters you may wish to address.
Your feedback is important and helps us identify areas where we can improve the client experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We appreciate your feedback and understand how important reliable service and clear communication are to our clients.
We note your concerns regarding service interruptions, communication, and pricing. While MetroFibre continues to focus on maintaining network performance for all clients, we remain available to assist with any specific service or billing matters you may wish to address.
Your feedback is important and helps us identify areas where we can improve the client experience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
It's easy, stop increasing my monthly cost for internet 3 times a year!!! You app**** and annual increase last year this time. Then toward sept/oct 2025 my another increase was app****. so my monthly bill went from R750 in January to R1000 in dec. and now you want to increase it again!!!! That's a R300 increase in less than 12 months!!!
NO!!! You choose. Either charge me the extra R50 a month and loose R1000 each month because i will get another provider or keep my pricing as is for an actual year before you apply increases.
I can deal with bad service, and being down for 1 day a month, but bad service, while you charge me more is unacceptable!!!
Please let me know what you decide to do so i can make arrangement if need be.
It's easy, stop increasing my monthly cost for internet 3 times a year!!! You app**** and annual increase last year this time. Then toward sept/oct 2025 my another increase was app****. so my monthly bill went from R750 in January to R1000 in dec. and now you want to increase it again!!!! That's a R300 increase in less than 12 months!!!
NO!!! You choose. Either charge me the extra R50 a month and loose R1000 each month because i will get another provider or keep my pricing as is for an actual year before you apply increases.
I can deal with bad service, and being down for 1 day a month, but bad service, while you charge me more is unacceptable!!!
Please let me know what you decide to do so i can make arrangement if need be.