SS
Shermandra S
1 reviews | Active since Jan 2013
04 Oct 2024, 04:58
Credit not passed after 8 months.
8 months later and my account has not been credited after 100s of communications. Refer to last ticket 329957. Old account SHE689. Was closed By Metrofibre and new account opened SHE1066. Double charged on both accounts and for 8 months you have still not credited SHE689. Extremely unprofessional.
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MetroFibre Networx's replyOfficial
04 Oct 2024, 09:47Dear Shermandra,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you’ve encountered and for any inconvenience caused by the delays in addressing this matter.
Please be assured that we have requested our Finance Team to investigate the issue. As soon as we receive feedback, we will contact you to share their findings.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please feel free to reach out by responding to ticket 436402 via email.
We are here to assist.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you’ve encountered and for any inconvenience caused by the delays in addressing this matter.
Please be assured that we have requested our Finance Team to investigate the issue. As soon as we receive feedback, we will contact you to share their findings.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please feel free to reach out by responding to ticket 436402 via email.
We are here to assist.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Oct 2024, 09:47
Official
Dear Shermandra,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you’ve encountered and for any inconvenience caused by the delays in addressing this matter.
Please be assured that we have requested our Finance Team to investigate the issue. As soon as we receive feedback, we will contact you to share their findings.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please feel free to reach out by responding to ticket 436402 via email.
We are here to assist.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you’ve encountered and for any inconvenience caused by the delays in addressing this matter.
Please be assured that we have requested our Finance Team to investigate the issue. As soon as we receive feedback, we will contact you to share their findings.
Once again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please feel free to reach out by responding to ticket 436402 via email.
We are here to assist.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations