S
Shaun
1 reviews | Active since Sept 2023
16 Sept 2025, 08:18
Cover up and hiding facts
I have been waiting for nearly a month now for an update regarding the way forward.
I have loyally been supporting this service provider, however have been getting charged for a service that was not provided, for over a year!
I have requested feedback regarding how they will reimburse me, yet the aftercare service is non-existent!
Openserve is now in my area, offering 1Gpbs for the same price that I am paying for a 250 Mbps line which is R999 per month!
if this is not resolved by the end of this month, I will unfortunately change service providers and never recommend this one again.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
16 Sept 2025, 08:39Dear Shaun,
Thank you for reaching out to share your experience with us, and for your patience as we work to investigate and resolve your concerns. Your feedback is greatly valued as it enables us to identify and address areas where improvement is needed.
We have noted your concerns regarding the billing on your account and your request for reimbur*****t. The matter has been raised with our finance management team for review, and we will ensure that you are updated on the outcome of this investigation.
Your continued support as a client is important to us, and we are committed to ensuring your concerns are resolved. Our team will remain in contact with you and provide feedback as the matter progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience with us, and for your patience as we work to investigate and resolve your concerns. Your feedback is greatly valued as it enables us to identify and address areas where improvement is needed.
We have noted your concerns regarding the billing on your account and your request for reimbur*****t. The matter has been raised with our finance management team for review, and we will ensure that you are updated on the outcome of this investigation.
Your continued support as a client is important to us, and we are committed to ensuring your concerns are resolved. Our team will remain in contact with you and provide feedback as the matter progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Sept 2025, 08:39
Official
Dear Shaun,
Thank you for reaching out to share your experience with us, and for your patience as we work to investigate and resolve your concerns. Your feedback is greatly valued as it enables us to identify and address areas where improvement is needed.
We have noted your concerns regarding the billing on your account and your request for reimbur*****t. The matter has been raised with our finance management team for review, and we will ensure that you are updated on the outcome of this investigation.
Your continued support as a client is important to us, and we are committed to ensuring your concerns are resolved. Our team will remain in contact with you and provide feedback as the matter progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience with us, and for your patience as we work to investigate and resolve your concerns. Your feedback is greatly valued as it enables us to identify and address areas where improvement is needed.
We have noted your concerns regarding the billing on your account and your request for reimbur*****t. The matter has been raised with our finance management team for review, and we will ensure that you are updated on the outcome of this investigation.
Your continued support as a client is important to us, and we are committed to ensuring your concerns are resolved. Our team will remain in contact with you and provide feedback as the matter progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
S
Shaun's updateReviewer Update
19 Sept 2025, 07:15I am still waiting for a response. This is an absolutely poor service offering.
S
Shaun's update19 Sept 2025, 07:15
Reviewer Update
I am still waiting for a response. This is an absolutely poor service offering.
MetroFibre Networx's replyOfficial
19 Sept 2025, 07:53Dear Shaun,
Thank you for sharing your feedback. We would like to assure you that your existing fault ticket 920974 remains open and in progress. In addition, your credit request has been investigated, and the calculations have been raised with our management team for review and approval.
We will be in touch to provide you with further feedback as soon as it becomes available. We truly appreciate your patience as we work towards resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We would like to assure you that your existing fault ticket 920974 remains open and in progress. In addition, your credit request has been investigated, and the calculations have been raised with our management team for review and approval.
We will be in touch to provide you with further feedback as soon as it becomes available. We truly appreciate your patience as we work towards resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Sept 2025, 07:53
Official
Dear Shaun,
Thank you for sharing your feedback. We would like to assure you that your existing fault ticket 920974 remains open and in progress. In addition, your credit request has been investigated, and the calculations have been raised with our management team for review and approval.
We will be in touch to provide you with further feedback as soon as it becomes available. We truly appreciate your patience as we work towards resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We would like to assure you that your existing fault ticket 920974 remains open and in progress. In addition, your credit request has been investigated, and the calculations have been raised with our management team for review and approval.
We will be in touch to provide you with further feedback as soon as it becomes available. We truly appreciate your patience as we work towards resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
S
Shaun's updateReviewer Update
26 Sept 2025, 10:35Good Day Marilize ,
I am still waiting for a call or resolution to this matter.
Please note, the monthly debit is meant to go off next week.
I dont know what else to do, to get some form of response from Metrofibre!
I am still waiting for a call or resolution to this matter.
Please note, the monthly debit is meant to go off next week.
I dont know what else to do, to get some form of response from Metrofibre!
S
Shaun's update26 Sept 2025, 10:35
Reviewer Update
Good Day Marilize ,
I am still waiting for a call or resolution to this matter.
Please note, the monthly debit is meant to go off next week.
I dont know what else to do, to get some form of response from Metrofibre!
I am still waiting for a call or resolution to this matter.
Please note, the monthly debit is meant to go off next week.
I dont know what else to do, to get some form of response from Metrofibre!
MetroFibre Networx's replyOfficial
26 Sept 2025, 10:44Dear Shaun,
Thank you for your patience while we attended to your query.
We can confirm that your credit has been raised for approval. Please note that the adjustment will only reflect on your next invoice, as billing corrections are processed within 30 days.
Your monthly debit scheduled for next week will therefore still run as normal, but the approved credit will be app**** to your upcoming invoice.
We apologise for the delay in feedback and appreciate your understanding. Should you have any further concerns, please don’t hesitate to reach out and we will gladly assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience while we attended to your query.
We can confirm that your credit has been raised for approval. Please note that the adjustment will only reflect on your next invoice, as billing corrections are processed within 30 days.
Your monthly debit scheduled for next week will therefore still run as normal, but the approved credit will be app**** to your upcoming invoice.
We apologise for the delay in feedback and appreciate your understanding. Should you have any further concerns, please don’t hesitate to reach out and we will gladly assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Sept 2025, 10:44
Official
Dear Shaun,
Thank you for your patience while we attended to your query.
We can confirm that your credit has been raised for approval. Please note that the adjustment will only reflect on your next invoice, as billing corrections are processed within 30 days.
Your monthly debit scheduled for next week will therefore still run as normal, but the approved credit will be app**** to your upcoming invoice.
We apologise for the delay in feedback and appreciate your understanding. Should you have any further concerns, please don’t hesitate to reach out and we will gladly assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience while we attended to your query.
We can confirm that your credit has been raised for approval. Please note that the adjustment will only reflect on your next invoice, as billing corrections are processed within 30 days.
Your monthly debit scheduled for next week will therefore still run as normal, but the approved credit will be app**** to your upcoming invoice.
We apologise for the delay in feedback and appreciate your understanding. Should you have any further concerns, please don’t hesitate to reach out and we will gladly assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations