Costumer service is none existent at Metro Fibre

Metro fibre decides to cancel my fibre line without my consent. About 3 years ago i moved from block 55 to block 36 in the same complex. I sent an email to metro fibre requesting them to transfer my account to the new unit, they responded with a change of address form of which i filled and attached my ID as per their request and sent it back to them. Fibre was activated on my new unit however they did not process the request on their system. Now almost 3 years later a new tenant wants to activate fibre on my old unit but they can’t cause it’s still linked to my line. So what Metro fibre do is they don’t reach out to me they just decide to cancel my line. Mind you my account is up to date and i am working from home.

I then call them to find out why I don’t have internet and i am told they got a cancellation request from the body corporate, i contact the body corporate and they know nothing about it. Long story short i have been sent from department to department nobody can assist me. I am told to reapply, pay for activation fees and an increased subscription fee! I’ve been sending emails, requesting to speak to a supervisor without any luck. In fact one of the consultants had the audacity to tell me that it was my fault cause i did not inform Metro fibre that i am switching units. Luckily i have all email chain from 2022, also i demand that they reinstate my line i will not reapply and pay all those fees i would rather move to a different service provider. This is terrible from Metro fibre yall can do better!!!