dM
dorkasm M
1 reviews | Active since Jun 2014
18 Mar 2026, 16:31
Continuation of poor service
Good day, I am extremely disappointed with the continued poor service. My network has been cut off again, despite the fact that it was working perfectly until around 12:00. Initially, I assumed there might be a connection issue in the area; however, my neighbours are not experiencing any problems. Payment has already been made, yet I am still without service. Please can you urgently advise what is going on and why my service has been interrupted again despite payment being up to date. I would appreciate immediate assistance in resolving this matter. Kind regards,
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
18 Mar 2026, 16:44Dear Dorkasm,
Thank you for sharing the details of your experience.
Your concern regarding the unexpected loss of service despite payment being up to date has been noted, particularly as the connection was working normally earlier in the day and neighbouring services appear unaffected. This requires verification against both the account status and the current technical condition of your service to determine whether the interruption is related to provisioning, line status, or another isolated fault.
The matter will be reviewed with the relevant teams to confirm the cause of the interruption, the actions required to restore service, and whether any recurring factor is contributing to these repeated disconnections.
Further feedback will be provided once the responsible team has confirmed the findings and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing the details of your experience.
Your concern regarding the unexpected loss of service despite payment being up to date has been noted, particularly as the connection was working normally earlier in the day and neighbouring services appear unaffected. This requires verification against both the account status and the current technical condition of your service to determine whether the interruption is related to provisioning, line status, or another isolated fault.
The matter will be reviewed with the relevant teams to confirm the cause of the interruption, the actions required to restore service, and whether any recurring factor is contributing to these repeated disconnections.
Further feedback will be provided once the responsible team has confirmed the findings and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Mar 2026, 16:44
Official
Dear Dorkasm,
Thank you for sharing the details of your experience.
Your concern regarding the unexpected loss of service despite payment being up to date has been noted, particularly as the connection was working normally earlier in the day and neighbouring services appear unaffected. This requires verification against both the account status and the current technical condition of your service to determine whether the interruption is related to provisioning, line status, or another isolated fault.
The matter will be reviewed with the relevant teams to confirm the cause of the interruption, the actions required to restore service, and whether any recurring factor is contributing to these repeated disconnections.
Further feedback will be provided once the responsible team has confirmed the findings and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing the details of your experience.
Your concern regarding the unexpected loss of service despite payment being up to date has been noted, particularly as the connection was working normally earlier in the day and neighbouring services appear unaffected. This requires verification against both the account status and the current technical condition of your service to determine whether the interruption is related to provisioning, line status, or another isolated fault.
The matter will be reviewed with the relevant teams to confirm the cause of the interruption, the actions required to restore service, and whether any recurring factor is contributing to these repeated disconnections.
Further feedback will be provided once the responsible team has confirmed the findings and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
dM
dorkasm M's updateReviewer Update
19 Mar 2026, 11:07Still awaiting for further feedback as i still don't have connection
dM
dorkasm M's update19 Mar 2026, 11:07
Reviewer Update
Still awaiting for further feedback as i still don't have connection
dM
dorkasm M's updateReviewer Update
20 Mar 2026, 15:31Good day
To date, I have still not received any feedback on this matter. The lack of response is extremely disappointing.
The level of service received — from the complaints department through to the agents involved — is unacceptable. The continued silence and lack of resolution have caused unnecessary frustration and reflect poorly on service standards.
I am genuinely shocked by how this matter has been handled and would appreciate urgent feedback and clarity on the way forward.
I look forward to your prompt response.
Kind regards,
Dorkas
Dorkas
dM
dorkasm M's update20 Mar 2026, 15:31
Reviewer Update
Good day
To date, I have still not received any feedback on this matter. The lack of response is extremely disappointing.
The level of service received — from the complaints department through to the agents involved — is unacceptable. The continued silence and lack of resolution have caused unnecessary frustration and reflect poorly on service standards.
I am genuinely shocked by how this matter has been handled and would appreciate urgent feedback and clarity on the way forward.
I look forward to your prompt response.
Kind regards,
Dorkas
Dorkas
MetroFibre Networx's replyOfficial
20 Mar 2026, 16:00Dear Dorkasm,
Thank you for your follow-up and for sharing your concerns.
Please be assured that the matter remains under active review with our Finance Management Team, and we are continuing to follow up internally to obtain the detailed feedback required to address your complaint fully.
We understand the importance of providing clear feedback on the account concerns raised, including the service suspensions, and we will be in touch as soon as the relevant team has completed their review and shared the necessary information.
Thank you for your continued patience while we work to obtain clarity and provide you with a comprehensive update.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your follow-up and for sharing your concerns.
Please be assured that the matter remains under active review with our Finance Management Team, and we are continuing to follow up internally to obtain the detailed feedback required to address your complaint fully.
We understand the importance of providing clear feedback on the account concerns raised, including the service suspensions, and we will be in touch as soon as the relevant team has completed their review and shared the necessary information.
Thank you for your continued patience while we work to obtain clarity and provide you with a comprehensive update.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Mar 2026, 16:00
Official
Dear Dorkasm,
Thank you for your follow-up and for sharing your concerns.
Please be assured that the matter remains under active review with our Finance Management Team, and we are continuing to follow up internally to obtain the detailed feedback required to address your complaint fully.
We understand the importance of providing clear feedback on the account concerns raised, including the service suspensions, and we will be in touch as soon as the relevant team has completed their review and shared the necessary information.
Thank you for your continued patience while we work to obtain clarity and provide you with a comprehensive update.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your follow-up and for sharing your concerns.
Please be assured that the matter remains under active review with our Finance Management Team, and we are continuing to follow up internally to obtain the detailed feedback required to address your complaint fully.
We understand the importance of providing clear feedback on the account concerns raised, including the service suspensions, and we will be in touch as soon as the relevant team has completed their review and shared the necessary information.
Thank you for your continued patience while we work to obtain clarity and provide you with a comprehensive update.
Best regards,
Marilize
MetroFibre Complaints & Escalations
dM
dorkasm M's updateReviewer Update
20 Mar 2026, 16:04Please advise on your TAT as this matter has been open for 3 days now you must be having a TAT as per your service level agreement ??
dM
dorkasm M's update20 Mar 2026, 16:04
Reviewer Update
Please advise on your TAT as this matter has been open for 3 days now you must be having a TAT as per your service level agreement ??
dM
dorkasm M's updateReviewer Update
24 Mar 2026, 15:59 Please cancel this subscription. I am done with your services.
I am extremely disappointed with the poor service and lack of feedback I have experienced. This has been frustrating and unacceptable. As a result, I will not be recommending your services to any friends or family, and I will be sharing my experience publicly.
Thank you.
dM
dorkasm M's update24 Mar 2026, 15:59
Reviewer Update
Please cancel this subscription. I am done with your services.
I am extremely disappointed with the poor service and lack of feedback I have experienced. This has been frustrating and unacceptable. As a result, I will not be recommending your services to any friends or family, and I will be sharing my experience publicly.
Thank you.