continuation of bad service receiving from metrofiber.

Item: MetroFibre Networx
Rating: 1
Author: Dumisani M

I have been experiencing bad service from metrofibre on something i thought had been resolved. been trying to get the through to finance or support and no assistance. Since service was installed last december, been experiencing problems of over 5 years customers. my service is off an no one care to notify or send sms if i owe (of which I dont), i am frustrated with the level of service.

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

16 Jan 2026, 11:10

Dear Dumisani Mbatsha

Thank you for reaching out and sharing your experience with MetroFibre. We understand the frustration caused by recurring service issues and the difficulty in reaching support or Finance.

We regret the inconvenience and disruption you have experienced. Please be assured that we are actively looking into the issues affecting your service. Our team is reviewing your account and the history of reported problems to ensure a proper resolution.

Your patience is appreciated while we work on resolving this matter. We will provide updates as soon as more information is available.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply16 Jan 2026, 11:10

Official

Dear Dumisani Mbatsha

Thank you for reaching out and sharing your experience with MetroFibre. We understand the frustration caused by recurring service issues and the difficulty in reaching support or Finance.

Your patience is appreciated while we work on resolving this matter. We will provide updates as soon as more information is available.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations