LK
Lee K
1 reviews | Active since Sept 2025
02 Feb 2026, 22:02
constantly network outages in Clayville Ext45 and there is no communication from metro fibre or Vox
metro fibre and Vox are worse wifi providers.They are treating customers unfairly especially clayville residents when there is network outages there is no communication and the issue takes more than 72hrs to resolve.There is network outage from 31st of Jan until now 01st of Feb no communication to customers no resolution however when it come to month they won’t missing collecting debit order ,no refund to customer for days when there was no network.Every month there is a network outage so do yourself a huge and save yourself from stress don’t contract with metro fibre or Vox
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MetroFibre Networx's replyOfficial
03 Feb 2026, 08:19Dear Lee
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration, inconvenience, and disruption caused by the recent network outage, as well as the lack of communication during this period.
We can confirm that the outage affecting your area has now been resolved, and your connection should be fully restored and back online. Kindly reboot your router if you have not already done so.
We understand the impact that extended outages have on our clients, especially when services are re**** upon daily, and we acknowledge your feedback regarding communication and resolution timelines. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement.
Should you still experience any connectivity issues, or if the service has not been restored on your side, please let us know so that we may investigate further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration, inconvenience, and disruption caused by the recent network outage, as well as the lack of communication during this period.
We can confirm that the outage affecting your area has now been resolved, and your connection should be fully restored and back online. Kindly reboot your router if you have not already done so.
We understand the impact that extended outages have on our clients, especially when services are re**** upon daily, and we acknowledge your feedback regarding communication and resolution timelines. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement.
Should you still experience any connectivity issues, or if the service has not been restored on your side, please let us know so that we may investigate further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Feb 2026, 08:19
Official
Dear Lee
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration, inconvenience, and disruption caused by the recent network outage, as well as the lack of communication during this period.
We can confirm that the outage affecting your area has now been resolved, and your connection should be fully restored and back online. Kindly reboot your router if you have not already done so.
We understand the impact that extended outages have on our clients, especially when services are re**** upon daily, and we acknowledge your feedback regarding communication and resolution timelines. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement.
Should you still experience any connectivity issues, or if the service has not been restored on your side, please let us know so that we may investigate further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration, inconvenience, and disruption caused by the recent network outage, as well as the lack of communication during this period.
We can confirm that the outage affecting your area has now been resolved, and your connection should be fully restored and back online. Kindly reboot your router if you have not already done so.
We understand the impact that extended outages have on our clients, especially when services are re**** upon daily, and we acknowledge your feedback regarding communication and resolution timelines. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement.
Should you still experience any connectivity issues, or if the service has not been restored on your side, please let us know so that we may investigate further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations