Constant Pathetic Service by Metrofibre

I am bringing this to your attention as I’m absolutely dissatisfied with the service being provided by Metrofibre.

You can have a look at the calls I’ve logged and the number of times I have to personally follow up for issues to be resolved.

What makes it even worse is that I’ve missed client meetings due to this. This is such an embarrassing experience for me as I could not join my meetings at had to reschedule at the last moment which is totally unprofessional.

I’m not able to work from home, so now I’ve had to come into the office just to get my work done, but Metrofibre does not care as long as I pay.

Your company does not show the same enthusiasm to service clients the way it would if I did not pay my subscription, then you would hound me down. Or maybe it’s because I’m just an individual client and you have bigger clients, whatever the reason is, I don’t think it’s fair always being treated like this from Metrofibre.

This complaint will probably fall on deaf ears as well or be ignored, but I need something done about this. I feel like Metrofibre need to be held accountable, because this is definitely not treating customers fairly.

I’ve logged the same issue a few times just for Metrofibre to allow access to my work VPN, the first time I logged such a call, it only took a few minutes. The second time I logged it, it took half a day, the third time I logged it, it took a few days and the only time I received feedback was when I followed up, no accountability at all. Now I’ve logged it again today, and now my WiFi is completely down, all the previous times I had logged this call, the WiFi would still work but I couldn’t connect to the VPN but now it’s completely down.

I’ve spent a lot of money on airtime just to call in because from my side it seems as if Metrofibre don’t care, and I’m constantly being put on hold and then the call cuts, nobody is considering the amount of time you are putting me on hold and the amount of my time this is taking. It’s also pathetic that you can never get hold of a manager as I always receive excuses. I request for a manager to call me back, on 4 separate occasions, but never been called back