Consitantly dissapointing 😩

Dear Valued Client, Thank you for reaching out and sharing your experience. We acknowledge the difficulty you have faced with service interruption, proof of payment submission, and the repeated challenges in reaching assistance. We also take note of your frustration regarding repeated requests for your ID details and the call handling issues you have experienced. This matter has been escalated to the relevant support and accounts teams for urgent attention. A full review of your account status, payment receipts, and contact details will be conducted to ensure your information is correctly updated and the service issue is resolved without further repetition of the process. We understand the impact this has had on your experience and are prioritizing your case for resolution. The team will ensure that your details are properly verified and that a clear resolution path is communicated to you. You will receive feedback as soon as the investigation has been completed.  Kind regards,SibonisileMetroFibre Complaints & Escalations