1 reviews | Active since Oct 2025
Consistent Line Drops and Unacceptable Downtime – Not Getting What I Pay For!
I am thoroughly fed up with the level of service I am receiving from MetroFibre. My fiber line is consistently down, disrupting my daily connectivity and work commitments. For the premium price I am paying every month, this level of unreliability is completely unacceptable. When paying for high-speed fiber, customers expect stable, 24/7 connectivity and proactive support neither of which MetroFibre is delivering. Calling support or logging tickets results in endless delays with no permanent resolution. I expect management to contact me immediately to sort out this recurring downtime, provide a stable connection, and issue a service credit for the days I've paid for a service that simply hasn't worked. Fix your infrastructure!
Dear Thato,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the ongoing connectivity issues, repeated downtime, and the frustration this has caused. We understand the impact unreliable internet access can have on your work and daily activities, and we acknowledge your concerns regarding the service you are receiving.
Our team has made several attempts to contact you telephonically to gain a better understanding of the issues you are experiencing; however, we have unfortunately been unable to reach you.
We will be sending you an email from our Complaints Team at *** to obtain further information and assist with taking this matter forward.
We appreciate your cooperation and look forward to engaging with you to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Dear Thato,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the ongoing connectivity issues, repeated downtime, and the frustration this has caused. We understand the impact unreliable internet access can have on your work and daily activities, and we acknowledge your concerns regarding the service you are receiving.
Our team has made several attempts to contact you telephonically to gain a better understanding of the issues you are experiencing; however, we have unfortunately been unable to reach you.
We will be sending you an email from our Complaints Team at *** to obtain further information and assist with taking this matter forward.
We appreciate your cooperation and look forward to engaging with you to address your concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations