Consistent bad service

I have had the most horrible experience dealing with Metrofibre, from the time I first placed my order for them to install fibre at my place. Even now, I'm going through the same experience, I app**** for what they call a 'change of address' which is what you do when you relocate. I did this on the 25th June and today its the 5th of July and I still do not have internet connectivity. Everytime I call them there is a different story. With all honesty, I wouldn't recommend them.