Connectivity Issues

Dear Metrofibre team,

Our fibre installation was done on Friday 15th May 2020 and only connected on the 16th May 2020 and we are already dissatisfied with the service provided thus far as WIFI connection is only available in certain areas of the unit and the connection to the laptop is very slow. On the 18th May 2020 we didn't have connectivity the whole day and was only resolved the following day in the afternoon.

The email below doesn't resolve the issue and it's ready concerning that prior to installation Metrofibre didn't advise the below issues as this would have affected our decision to install Metrofibre.

• The connection would be limited to certain areas in the house due to the distance to the source, this is a small house for us to be having an issue with distance. The material used to construct the unit and the thick walls would have an effect on the connectivity of the Fibre. • In such a technological advanced era I don't see why I would connect the Smart TV and laptops to the ONT via a network cable, than what would be the necessity to have Fibre installed?.when the connectivity needs to be boosted at an extra cost to me. • I don't understand why MFN cannot be held liable for degraded WIFI speeds when you are the service provider. • With MetroFibre installed in some units in our complex and we are experiencing the same issue, this is an issue that MFN should have flagged to be addressed as their fami**** with the complex environment and the Sunninghill area. • How are we as the customer suppose to know if there are congested wireless channels that would affect connectivity, isn't that what MFN should have verified prior to installation instead of being in a rush to install a device that isn't beneficial for my home. • We would need to contact a Wi-Fi specialist to assist with optimizing and improving wireless connectivity at an extra cost.

I would really appreciate a solution driven response and not the below generic feedback received.

Kind Regards M.Qwele ***