Hellopeter
Share Your Experience
SM
Siyandiswa M

1 reviews | Active since Jan 2026

07 Feb 2026, 10:59

Connectivity

WiFi keeps disconnecting that time I am working from home Depending on it When you try to call metro fibre they make you speak to the robot Logged a ticked they will say They still investigating From the 23 Feb I could not use their fibre I reported they only assisted me on 1 st of Feb Then I asked them to give me a sort of a discount they said I was helped within the time frame which is a lie they don’t want to take accountability

Now the WiFi is not working again I haven’t get assistance

0
Replies (4)
MetroFibre Networx
MetroFibre Networx's reply07 Feb 2026, 11:36
Official
Dear Siyandiswa 

Thank you for bringing your concerns to our attention via Hello Peter. We sincerely apologise for the inconvenience you have experienced.

Please be advised that we have escalated your query to our WiFi/LAN Department and have requested that they urgently investigate the matter and assist with resolving your issue. The relevant team has been made aware of the urgency and will provide feedback as soon as possible.

We appreciate your patience and understanding while this matter is being addressed

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

SM
Siyandiswa M's update07 Feb 2026, 18:40
Reviewer Update
WiFi still not working
Then they will say I was assisted on time
MetroFibre Networx
MetroFibre Networx's reply07 Feb 2026, 18:47
Official
 The issue has been escalated, and we do apologize for the inconvenience caused. 
SM
Siyandiswa M's update08 Feb 2026, 16:35
Reviewer Update
I logged a ticked yesterday
My issue is still not resolved
Today I’m working from home

I must a plan how I’m I gonna work

While I paid full for the services that I can’t even use 😭💔