TF
Thabani F
1 reviews | Active since Dec 2018
28 Apr 2025, 09:34
Connection Nightmare
Their never answer calls and their Whatsapp is clueless and also takes hours to respond. Their accounts and order departments don't work weekends or holidays, and apparently those are the only departments that can assist with all the queries. Have been requesting assistance and 2 tickets and 5 days later still my account has not been re activated. This is really pathetic.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
28 Apr 2025, 10:00Good Day
Thank you for bringing your concerns to our attention.
Please be assured that we have escalated your query to our Finance department for urgent attention. They are currently investigating the matter and will be in contact with you directly to assist further.
We appreciate your patience and understanding while we work towards resolving this for you as quickly as possible.
Should you have any additional queries in the meantime, please feel free to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
Please be assured that we have escalated your query to our Finance department for urgent attention. They are currently investigating the matter and will be in contact with you directly to assist further.
We appreciate your patience and understanding while we work towards resolving this for you as quickly as possible.
Should you have any additional queries in the meantime, please feel free to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Apr 2025, 10:00
Official
Good Day
Thank you for bringing your concerns to our attention.
Please be assured that we have escalated your query to our Finance department for urgent attention. They are currently investigating the matter and will be in contact with you directly to assist further.
We appreciate your patience and understanding while we work towards resolving this for you as quickly as possible.
Should you have any additional queries in the meantime, please feel free to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
Please be assured that we have escalated your query to our Finance department for urgent attention. They are currently investigating the matter and will be in contact with you directly to assist further.
We appreciate your patience and understanding while we work towards resolving this for you as quickly as possible.
Should you have any additional queries in the meantime, please feel free to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TF
Thabani F's updateReviewer Update
28 Apr 2025, 10:09The same Finance Department I was told in a Whatsapp response that they not working today? Not holding my breath but let me wait and see.
TF
Thabani F's update28 Apr 2025, 10:09
Reviewer Update
The same Finance Department I was told in a Whatsapp response that they not working today? Not holding my breath but let me wait and see.
MetroFibre Networx's replyOfficial
28 Apr 2025, 10:34Good Day
Thank you, you will be assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you, you will be assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Apr 2025, 10:34
Official
Good Day
Thank you, you will be assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you, you will be assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TF
Thabani F's updateReviewer Update
29 Apr 2025, 08:54Day later still waiting
TF
Thabani F's update29 Apr 2025, 08:54
Reviewer Update
Day later still waiting
MetroFibre Networx's replyOfficial
29 Apr 2025, 09:43Dear Thabani,
Thank you for your follow-up.
Please note that your concerns have been re-escalated to the relevant team for urgent assistance. We are actively working to ensure the matter is prioritised, and we will provide you with an update as soon as feedback is received.
We appreciate your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your follow-up.
Please note that your concerns have been re-escalated to the relevant team for urgent assistance. We are actively working to ensure the matter is prioritised, and we will provide you with an update as soon as feedback is received.
We appreciate your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Apr 2025, 09:43
Official
Dear Thabani,
Thank you for your follow-up.
Please note that your concerns have been re-escalated to the relevant team for urgent assistance. We are actively working to ensure the matter is prioritised, and we will provide you with an update as soon as feedback is received.
We appreciate your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your follow-up.
Please note that your concerns have been re-escalated to the relevant team for urgent assistance. We are actively working to ensure the matter is prioritised, and we will provide you with an update as soon as feedback is received.
We appreciate your continued patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
TF
Thabani F's updateReviewer Update
29 Apr 2025, 15:08It's another day of no internet. Really disappointing. I work from home and this really affects my productivity. Can someone at least call to explain what's going on.
TF
Thabani F's update29 Apr 2025, 15:08
Reviewer Update
It's another day of no internet. Really disappointing. I work from home and this really affects my productivity. Can someone at least call to explain what's going on.
MetroFibre Networx's replyOfficial
29 Apr 2025, 21:22 We understand how frustrating this continued disruption must be, especially when it impacts your ability to work from home. Your concern is completely valid, and we’re treating this matter with urgency. I've escalated your case, and someone from our team will reach out to you shortly with a detailed update. We appreciate your patience as we work to resolve this.
MetroFibre Networx's reply29 Apr 2025, 21:22
Official
We understand how frustrating this continued disruption must be, especially when it impacts your ability to work from home. Your concern is completely valid, and we’re treating this matter with urgency. I've escalated your case, and someone from our team will reach out to you shortly with a detailed update. We appreciate your patience as we work to resolve this.