BG
Bonita G
1 reviews | Active since Jan 2022
09 Aug 2025, 18:37
Connection Issues
This is the 3rd time in the last 6weeks that we are yet again without our fibre connection. Jt seems to happen on a Fridah and yhen you stuck the whole weekend without an internet connection. Mweb have to log a fault and it still takes 3-6 business days to wait for my connection to be restores. They yearly very quick to increase prices, i wish they would increase your service
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
09 Aug 2025, 19:21Dear Bonita Golden
Thank you for reaching out and bringing this matter to our attention. We understand how disruptive it can be to experience recurring connectivity issues, especially over weekends when support options may be limited.
We are currently reviewing your case and working closely with the relevant teams to identify the root cause of the repeated service interruptions. Your experience does not align with the standards we strive to maintain, and we are committed to addressing this as a priority.
We’ll be in touch with further updates as soon as we’ve gathered the necessary information.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this matter to our attention. We understand how disruptive it can be to experience recurring connectivity issues, especially over weekends when support options may be limited.
We are currently reviewing your case and working closely with the relevant teams to identify the root cause of the repeated service interruptions. Your experience does not align with the standards we strive to maintain, and we are committed to addressing this as a priority.
We’ll be in touch with further updates as soon as we’ve gathered the necessary information.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Aug 2025, 19:21
Official
Dear Bonita Golden
Thank you for reaching out and bringing this matter to our attention. We understand how disruptive it can be to experience recurring connectivity issues, especially over weekends when support options may be limited.
We are currently reviewing your case and working closely with the relevant teams to identify the root cause of the repeated service interruptions. Your experience does not align with the standards we strive to maintain, and we are committed to addressing this as a priority.
We’ll be in touch with further updates as soon as we’ve gathered the necessary information.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this matter to our attention. We understand how disruptive it can be to experience recurring connectivity issues, especially over weekends when support options may be limited.
We are currently reviewing your case and working closely with the relevant teams to identify the root cause of the repeated service interruptions. Your experience does not align with the standards we strive to maintain, and we are committed to addressing this as a priority.
We’ll be in touch with further updates as soon as we’ve gathered the necessary information.
Thank you for your continued patience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations