Connection indefinitely delayed

<p>I have been experiencing continous delays in Metrofibre establishing and maintaining my fibre connection. The first delay was when I attempted to switch ISPs (from Greencom to Cool Ideas), despite having served the 30 day cancellation notice, I waited an additional 2 weeks without being connected. This was attributable to Metrofibre failing to process the application timeously. In order to avoid further delays and remain connection I eventually I elected to stay with Greencom who I negotiated better rates with. A representative of Metrofibre had phoned me following my notification to Cool Ideas to confirm the position and I informed him that given the delay I was staying with Greencom. A month later I was suddenly disconnected and could not reconnect because apparantly Metrofibre had gone ahead and reconfigured my line to Cool Ideas. I then elected to proceed with Cool Ideas as switching back to Greencom would mean waiting another 30 days! However, apparantly I now require an ONT swap out which was meant to happen on Tuesday morning (2 May 2017) but did not without any explanation or rescheduling. To date, I am still waiting for this to happen with no indication of when this might occur. The lack of care and responsiveness to a customer so eager for service is simply deplorable. </p>