BM
BOIPELO M
1 reviews | Active since Sept 2015
17 May 2026, 07:49
Connection cut off while account is paid
I paid my account on the 2nd of May 2026 but my connection was cut off on the 11 May 2026. I have called Metro Fiber several times without any luck, logged ticket ***_Ref - BOI869
I've also shared POP as requested, even today I have no connection, I work from home and this has affected my productivity. Please refund me I will look for another service provider.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
17 May 2026, 08:31Dear Boipelo
Thank you for your message.
Please note that we have requested the Finance Department to assist with reviewing your account and payment allocation.
Our records indicate that the payment made was not allocated to your account due to an incorrect reference being used. Kindly ensure that the correct account reference is used when making payments, as this is required for the payment to be successfully allocated.
We understand the inconvenience caused and will provide feedback once the Finance Department has assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message.
Please note that we have requested the Finance Department to assist with reviewing your account and payment allocation.
Our records indicate that the payment made was not allocated to your account due to an incorrect reference being used. Kindly ensure that the correct account reference is used when making payments, as this is required for the payment to be successfully allocated.
We understand the inconvenience caused and will provide feedback once the Finance Department has assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 May 2026, 08:31
Official
Dear Boipelo
Thank you for your message.
Please note that we have requested the Finance Department to assist with reviewing your account and payment allocation.
Our records indicate that the payment made was not allocated to your account due to an incorrect reference being used. Kindly ensure that the correct account reference is used when making payments, as this is required for the payment to be successfully allocated.
We understand the inconvenience caused and will provide feedback once the Finance Department has assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your message.
Please note that we have requested the Finance Department to assist with reviewing your account and payment allocation.
Our records indicate that the payment made was not allocated to your account due to an incorrect reference being used. Kindly ensure that the correct account reference is used when making payments, as this is required for the payment to be successfully allocated.
We understand the inconvenience caused and will provide feedback once the Finance Department has assisted.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
BM
BOIPELO M's updateReviewer Update
18 May 2026, 11:48Hello Siboniso
Thanks, when will connection be reinstated?
Thanks, when will connection be reinstated?
BM
BOIPELO M's update18 May 2026, 11:48
Reviewer Update
Hello Siboniso
Thanks, when will connection be reinstated?
Thanks, when will connection be reinstated?
MetroFibre Networx's replyOfficial
18 May 2026, 12:19 Account has been reinstated. We apologise for the delay.
MetroFibre Networx's reply18 May 2026, 12:19
Official
Account has been reinstated. We apologise for the delay.
BM
BOIPELO M's updateReviewer Update
18 May 2026, 12:30I am now connected. Thank you.
BM
BOIPELO M's update18 May 2026, 12:30
Reviewer Update
I am now connected. Thank you.
MetroFibre Networx's replyOfficial
18 May 2026, 12:33Thnak you.
MetroFibre Networx's reply18 May 2026, 12:33
Official
Thnak you.