1 reviews | Active since Apr 2015
CONNECTION
I am writing to formally express my deep disappointment and frustration regarding the ongoing WiFi connectivity issue at my premises. It has now been over a week since I first reported the problem, and despite multiple follow-ups, the issue remains unresolved.
This prolonged outage has caused significant inconvenience, disrupting both my personal and professional activities. I had expected a much more responsive and efficient resolution process from a service provider of your reputation.
I urge you to treat this matter with the urgency it deserves and provide a clear update on the status of the repair. If there are any technical or logistical challenges causing the delay, I would appreciate transparent communication and a realistic timeline for resolution.
Please escalate this issue to the appropriate department and ensure that it is resolved without further delay.
I look forward to your prompt response.
Thank you for bringing this matter to our attention. We completely understand the disruption that this connectivity issue has caused and the impact it may have had on your day-to-day activities.
Please be assured that your concerns have been noted with the seriousness they deserve. We are currently reviewing the situation and are initiating an escalation to our technical support team to prioritize this matter.
Our team will be conducting a thorough investigation and will keep you updated with clear and timely information on the progress. Should there be any underlying technical or logistical challenges, we are committed to keeping you fully informed throughout the resolution process.
We appreciate your continued patience as we work to restore your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We completely understand the disruption that this connectivity issue has caused and the impact it may have had on your day-to-day activities.
Please be assured that your concerns have been noted with the seriousness they deserve. We are currently reviewing the situation and are initiating an escalation to our technical support team to prioritize this matter.
Our team will be conducting a thorough investigation and will keep you updated with clear and timely information on the progress. Should there be any underlying technical or logistical challenges, we are committed to keeping you fully informed throughout the resolution process.
We appreciate your continued patience as we work to restore your service as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations