NN
Nikiwe N
1 reviews | Active since May 2016
23 Dec 2024, 12:51
Connctivity
I have been out of service for 24hrs and I am still waiting for a technician
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
23 Dec 2024, 13:17Dear Nikiwe
Thank you for taking my call earlier. Thank you for reaching out to us, and we sincerely apologise for the delay in resolving your service issue. We understand how frustrating it must be to be without service for this period, and I truly regret the inconvenience caused.
Please be advised that your query has been escalated to our Fibre Network Operator, Vuma. They will be in contact with you shortly to arrange an appointment to resolve the matter as quickly as possible.
We appreciate your patience and understanding. If there is anything further we can assist with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking my call earlier. Thank you for reaching out to us, and we sincerely apologise for the delay in resolving your service issue. We understand how frustrating it must be to be without service for this period, and I truly regret the inconvenience caused.
Please be advised that your query has been escalated to our Fibre Network Operator, Vuma. They will be in contact with you shortly to arrange an appointment to resolve the matter as quickly as possible.
We appreciate your patience and understanding. If there is anything further we can assist with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply23 Dec 2024, 13:17
Official
Dear Nikiwe
Thank you for taking my call earlier. Thank you for reaching out to us, and we sincerely apologise for the delay in resolving your service issue. We understand how frustrating it must be to be without service for this period, and I truly regret the inconvenience caused.
Please be advised that your query has been escalated to our Fibre Network Operator, Vuma. They will be in contact with you shortly to arrange an appointment to resolve the matter as quickly as possible.
We appreciate your patience and understanding. If there is anything further we can assist with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking my call earlier. Thank you for reaching out to us, and we sincerely apologise for the delay in resolving your service issue. We understand how frustrating it must be to be without service for this period, and I truly regret the inconvenience caused.
Please be advised that your query has been escalated to our Fibre Network Operator, Vuma. They will be in contact with you shortly to arrange an appointment to resolve the matter as quickly as possible.
We appreciate your patience and understanding. If there is anything further we can assist with in the meantime, please do not hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
NN
Nikiwe N's updateReviewer Update
23 Dec 2024, 14:47No one gas called me
NN
Nikiwe N's update23 Dec 2024, 14:47
Reviewer Update
No one gas called me
MetroFibre Networx's replyOfficial
23 Dec 2024, 15:08 We have requested an urgent callback, and we apologize for any inconvenience.
Best regards,
MetroFibre Networx's reply23 Dec 2024, 15:08
Official
We have requested an urgent callback, and we apologize for any inconvenience.
Best regards,
NN
Nikiwe N's updateReviewer Update
23 Dec 2024, 16:28No call still waiting
NN
Nikiwe N's update23 Dec 2024, 16:28
Reviewer Update
No call still waiting
MetroFibre Networx's replyOfficial
24 Dec 2024, 07:24Dear Nikiwe
Please advise if you have received a call from Vuma yet?
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please advise if you have received a call from Vuma yet?
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply24 Dec 2024, 07:24
Official
Dear Nikiwe
Please advise if you have received a call from Vuma yet?
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please advise if you have received a call from Vuma yet?
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,