RO
Robert O
1 reviews | Active since Jan 2020
02 Nov 2023, 15:54
Confusing service from metofiber
Service confusing I moved from 1 unit to the next basicly 3meter the first month in new unit no isue with my fiber cause same adress same Vumatel service now they cut me and I have to do change of adress my adress did not change I am stil on same property telling me it will take 15 days to put threw new order have kids doing home schooling writing final exams seriously.
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MetroFibre Networx's replyOfficial
03 Nov 2023, 10:17Dear Robert
I want to begin by expressing our sincere apologies for the confusion and inconvenience you've experienced regarding your MetroGo service. We understand the critical nature of having a reliable internet connection, especially during homeschooling and final exams, and we regret any disruption to your service.
After investigating your concern, we have raised the matter with our MetroGo orders team for urgent assistance. We are committed to resolving this matter promptly and ensuring you have the connectivity you need.
We understand that time is of the essence, especially with your kids' homeschooling and exams. Our team is actively working to expedite the address update process and minimize any further delays. Rest assured that we are dedicated to providing a swift resolution to this issue.
While we work to rectify the situation, we will keep you informed of the progress and the steps being taken to ensure your MetroGo service is reinstated without unnecessary delay.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this matter
Kind Regards
Marilize
I want to begin by expressing our sincere apologies for the confusion and inconvenience you've experienced regarding your MetroGo service. We understand the critical nature of having a reliable internet connection, especially during homeschooling and final exams, and we regret any disruption to your service.
After investigating your concern, we have raised the matter with our MetroGo orders team for urgent assistance. We are committed to resolving this matter promptly and ensuring you have the connectivity you need.
We understand that time is of the essence, especially with your kids' homeschooling and exams. Our team is actively working to expedite the address update process and minimize any further delays. Rest assured that we are dedicated to providing a swift resolution to this issue.
While we work to rectify the situation, we will keep you informed of the progress and the steps being taken to ensure your MetroGo service is reinstated without unnecessary delay.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this matter
Kind Regards
Marilize
MetroFibre Networx's reply03 Nov 2023, 10:17
Official
Dear Robert
I want to begin by expressing our sincere apologies for the confusion and inconvenience you've experienced regarding your MetroGo service. We understand the critical nature of having a reliable internet connection, especially during homeschooling and final exams, and we regret any disruption to your service.
After investigating your concern, we have raised the matter with our MetroGo orders team for urgent assistance. We are committed to resolving this matter promptly and ensuring you have the connectivity you need.
We understand that time is of the essence, especially with your kids' homeschooling and exams. Our team is actively working to expedite the address update process and minimize any further delays. Rest assured that we are dedicated to providing a swift resolution to this issue.
While we work to rectify the situation, we will keep you informed of the progress and the steps being taken to ensure your MetroGo service is reinstated without unnecessary delay.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this matter
Kind Regards
Marilize
I want to begin by expressing our sincere apologies for the confusion and inconvenience you've experienced regarding your MetroGo service. We understand the critical nature of having a reliable internet connection, especially during homeschooling and final exams, and we regret any disruption to your service.
After investigating your concern, we have raised the matter with our MetroGo orders team for urgent assistance. We are committed to resolving this matter promptly and ensuring you have the connectivity you need.
We understand that time is of the essence, especially with your kids' homeschooling and exams. Our team is actively working to expedite the address update process and minimize any further delays. Rest assured that we are dedicated to providing a swift resolution to this issue.
While we work to rectify the situation, we will keep you informed of the progress and the steps being taken to ensure your MetroGo service is reinstated without unnecessary delay.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this matter
Kind Regards
Marilize