KM
Khomotso M
1 reviews | Active since Aug 2021
02 Oct 2025, 08:51
Concern
I was advised that my option will never buffer, but it does. The app, which I was hoping to use for complaining, doesn't accept my details for whatever reason.
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Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
02 Oct 2025, 09:38Dear K****tso Manamela
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience you've experienced. We understand your frustration, especially after being assured that your service would not buffer, and we regret that the app has not accepted your details as expected.
Kindly note that we are escalating this matter to the relevant teams for urgent investigation. A representative will also reach out to you directly to assist further and ensure a resolution is reached as soon as possible.
We value your feedback and your patience, and we are committed to resolving this matter promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience you've experienced. We understand your frustration, especially after being assured that your service would not buffer, and we regret that the app has not accepted your details as expected.
Kindly note that we are escalating this matter to the relevant teams for urgent investigation. A representative will also reach out to you directly to assist further and ensure a resolution is reached as soon as possible.
We value your feedback and your patience, and we are committed to resolving this matter promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Oct 2025, 09:38
Official
Dear K****tso Manamela
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience you've experienced. We understand your frustration, especially after being assured that your service would not buffer, and we regret that the app has not accepted your details as expected.
Kindly note that we are escalating this matter to the relevant teams for urgent investigation. A representative will also reach out to you directly to assist further and ensure a resolution is reached as soon as possible.
We value your feedback and your patience, and we are committed to resolving this matter promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience you've experienced. We understand your frustration, especially after being assured that your service would not buffer, and we regret that the app has not accepted your details as expected.
Kindly note that we are escalating this matter to the relevant teams for urgent investigation. A representative will also reach out to you directly to assist further and ensure a resolution is reached as soon as possible.
We value your feedback and your patience, and we are committed to resolving this matter promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations