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gerrit N
1 reviews | Active since Sept 2023
31 Oct 2023, 18:13
Con artists useless
Is it so difficult to suply internet you are not eskom you are not any state owned entity what is the problem are you abseloutly useless wait 24 for what you are such a bunch of con artists i using asap as a third-party user but what a bunch af useless communicators you are not even worth a star pay trough you nek for poor service and no internet for 3 day weldone
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Replies (1)
MetroFibre Networx's replyOfficial
01 Nov 2023, 09:50Dear Gerrit
I want to begin by expressing our sincere apologies for the inconvenience and frustration you've experienced due to the recent disruption in your internet service. We understand your concerns, and I assure you that we take this matter very seriously.
Your message has been instrumental in bringing the issue to our attention, and we have taken immediate action to address it. Your case has been raised with our maintenance team under ticket ***, and I want to assure you that it has been prioritized for urgent assistance.
I completely understand your frustration with the service disruption, and I want to address the concerns you've raised:
Timely Resolution:
Our team is working diligently to identify and rectify the issue as quickly as possible. Rest assured that we consider your case a top priority.
Communication:
We are committed to improving our communication and response times. Your feedback highlights areas where we can enhance our service, and we are taking steps to ensure that our customers are better informed about the status of their service issues.
We value your trust in us and understand the importance of a reliable internet connection in today's world. Your satisfaction is our utmost priority, and we are dedicated to resolving your issue promptly.
We apologize for the inconvenience you've faced, and we are committed to making things right. We appreciate your patience and the opportunity to address and rectify this situation.
Kind Regards
Marilize
I want to begin by expressing our sincere apologies for the inconvenience and frustration you've experienced due to the recent disruption in your internet service. We understand your concerns, and I assure you that we take this matter very seriously.
Your message has been instrumental in bringing the issue to our attention, and we have taken immediate action to address it. Your case has been raised with our maintenance team under ticket ***, and I want to assure you that it has been prioritized for urgent assistance.
I completely understand your frustration with the service disruption, and I want to address the concerns you've raised:
Timely Resolution:
Our team is working diligently to identify and rectify the issue as quickly as possible. Rest assured that we consider your case a top priority.
Communication:
We are committed to improving our communication and response times. Your feedback highlights areas where we can enhance our service, and we are taking steps to ensure that our customers are better informed about the status of their service issues.
We value your trust in us and understand the importance of a reliable internet connection in today's world. Your satisfaction is our utmost priority, and we are dedicated to resolving your issue promptly.
We apologize for the inconvenience you've faced, and we are committed to making things right. We appreciate your patience and the opportunity to address and rectify this situation.
Kind Regards
Marilize
Best regards,
MetroFibre Networx's reply01 Nov 2023, 09:50
Official
Dear Gerrit
I want to begin by expressing our sincere apologies for the inconvenience and frustration you've experienced due to the recent disruption in your internet service. We understand your concerns, and I assure you that we take this matter very seriously.
Your message has been instrumental in bringing the issue to our attention, and we have taken immediate action to address it. Your case has been raised with our maintenance team under ticket ***, and I want to assure you that it has been prioritized for urgent assistance.
I completely understand your frustration with the service disruption, and I want to address the concerns you've raised:
Timely Resolution:
Our team is working diligently to identify and rectify the issue as quickly as possible. Rest assured that we consider your case a top priority.
Communication:
We are committed to improving our communication and response times. Your feedback highlights areas where we can enhance our service, and we are taking steps to ensure that our customers are better informed about the status of their service issues.
We value your trust in us and understand the importance of a reliable internet connection in today's world. Your satisfaction is our utmost priority, and we are dedicated to resolving your issue promptly.
We apologize for the inconvenience you've faced, and we are committed to making things right. We appreciate your patience and the opportunity to address and rectify this situation.
Kind Regards
Marilize
I want to begin by expressing our sincere apologies for the inconvenience and frustration you've experienced due to the recent disruption in your internet service. We understand your concerns, and I assure you that we take this matter very seriously.
Your message has been instrumental in bringing the issue to our attention, and we have taken immediate action to address it. Your case has been raised with our maintenance team under ticket ***, and I want to assure you that it has been prioritized for urgent assistance.
I completely understand your frustration with the service disruption, and I want to address the concerns you've raised:
Timely Resolution:
Our team is working diligently to identify and rectify the issue as quickly as possible. Rest assured that we consider your case a top priority.
Communication:
We are committed to improving our communication and response times. Your feedback highlights areas where we can enhance our service, and we are taking steps to ensure that our customers are better informed about the status of their service issues.
We value your trust in us and understand the importance of a reliable internet connection in today's world. Your satisfaction is our utmost priority, and we are dedicated to resolving your issue promptly.
We apologize for the inconvenience you've faced, and we are committed to making things right. We appreciate your patience and the opportunity to address and rectify this situation.
Kind Regards
Marilize
Best regards,