Completely unacceptable and ridiculous

On Monday, the 1st of May my internet line was checked and little black box installed, I was advised it will take about 30min to activate. On Tuesday I was advised that an early line release was sent as previous tenants line was still active at my home. On Wednesday I followed up as my internet was still off, I was told the matter was marked as urgent and the request sent through AGAIN. On Thursday I followed up twice, SAME answer... And on Friday, morning and afternoon, guess what, I got the SAME ANSWER AGAIN!!! Spend the entire weekend without internet, and when I followed up yet again this morning, the very same answer, 'We will send through the request'

How many times do you have to send through the same request? How many times would you like me to follow up before you actually activate my line? Come month end I have to pay a full invoice but I still have no internet... How much more money must I spend on data before you actually get someone to do their jobs and activate my line? I have never in my life gotten the same feedback over and over again with absolutely no progress. If you are incapable of delivering the service, let me know and I will find a new provider, this is unacceptable and completely ridiculous.