Complement
After a very bad review on a bad experience. Mr Stuart Geddie, came to the rascue and actually went above and beyond to salvage the situation. He was able to turn a very bad situation, and this is not overlooked. Mr Geddie's prompt resolution is indeed highly appreciated and commended. Thank you again
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MetroFibre Networx's replyOfficial
15 Sept 2026, 09:01Dear Mbali
Thank you for taking the time to update your review and for choosing MetroFibre.
We truly appreciate your kind words and are pleased to hear that Mr. Stuart Geddie was able to step in, turn the situation around, and assist you with the prompt resolution you needed. We will certainly make sure that your positive feedback and recognition are shared with Stuart and his team.
We understand that your initial experience was disappointing, and we are grateful that you allowed us to address the matter and restore your confidence in our service.
Thank you once again for your support, understanding, and for choosing MetroFibre. We truly value your business.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to update your review and for choosing MetroFibre.
We truly appreciate your kind words and are pleased to hear that Mr. Stuart Geddie was able to step in, turn the situation around, and assist you with the prompt resolution you needed. We will certainly make sure that your positive feedback and recognition are shared with Stuart and his team.
We understand that your initial experience was disappointing, and we are grateful that you allowed us to address the matter and restore your confidence in our service.
Thank you once again for your support, understanding, and for choosing MetroFibre. We truly value your business.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Sept 2026, 09:01
Official
Dear Mbali
Thank you for taking the time to update your review and for choosing MetroFibre.
We truly appreciate your kind words and are pleased to hear that Mr. Stuart Geddie was able to step in, turn the situation around, and assist you with the prompt resolution you needed. We will certainly make sure that your positive feedback and recognition are shared with Stuart and his team.
We understand that your initial experience was disappointing, and we are grateful that you allowed us to address the matter and restore your confidence in our service.
Thank you once again for your support, understanding, and for choosing MetroFibre. We truly value your business.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to update your review and for choosing MetroFibre.
We truly appreciate your kind words and are pleased to hear that Mr. Stuart Geddie was able to step in, turn the situation around, and assist you with the prompt resolution you needed. We will certainly make sure that your positive feedback and recognition are shared with Stuart and his team.
We understand that your initial experience was disappointing, and we are grateful that you allowed us to address the matter and restore your confidence in our service.
Thank you once again for your support, understanding, and for choosing MetroFibre. We truly value your business.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations