1 reviews | Active since Mar 2017
Complaint Regarding Poor Service and Double Billing
This is by far the worst client service and provider I have ever dealt with. Installation was done in March and service was activated 1ste April 24. Numerous follow-ups regarding outstanding payments for April (starting 22 March 24), obtaining documentation/contract resolving the double invoice issue of May since 3 May 24, and trying to explain to the finance team my issue it's scary to think that Metrofiber is still open for business. Ticket logged online Ticket ID: *** Complaint per email ticket number 262053. Besides struggling an entire day to activate the service and being informed that I was not issued a router I have struggled to obtain an invoice since activation. I was told that an invoice was sent on 08/04/2024 but I have received nothing. I received 2 invoices for April and May which I'm sure are not TCF or as per the consumer law.
After invoicing me incorrectly for the installation and correcting it I was informed that I still have an outstanding balance.....Yes, cause financially it is not possible to expect any client to pay double due to your lack of service or gap in process, call it what you want.
It seems that no one is capable of resolving this complaint or reaching an agreement suitable for both parties. I have received no T&Cs, contract, or any documentation regarding this. I'm per-paid and I have an account number that is as far as it goes.
You demand payment but we don't have any agreement in place nor are you delivering a service except for the internet.
Thank you for the automated reply and standard wording. This did not solve the problem or the fact that you were at fault and were unwilling to man up and take responsibility. You clearly need to improve your client service, TCF, and CPA.
I will most definitely not recommend Metrofiber to any person and are in the process of getting a new service provider. What's worse is that I wasted money on Metrofiber and still after your incompetency demanded that I must pay for your error.
Thank you for the automated reply and standard wording. This did not solve the problem or the fact that you were at fault and were unwilling to man up and take responsibility. You clearly need to improve your client service, TCF, and CPA.
I will most definitely not recommend Metrofiber to any person and are in the process of getting a new service provider. What's worse is that I wasted money on Metrofiber and still after your incompetency demanded that I must pay for your error.