SM
Sello M
1 reviews | Active since Jun 2016
21 Jan 2025, 13:57
Complaint Regarding Billing for Suspended Services
I am writing to express my concern and dissatisfaction with MetroFibre FTTH Finance regarding a recent issue their billing practices. It has come to my attention that I have been billed for services that have been suspended.
As a loyal customer, I find it unacceptable to be charged for a service I am unable to use. This practice not only undermines customer trust but also contradicts fair business principles. I believe this situation deserves immediate attention and rectification.
I kindly request the following: A detailed explanation of why I was billed for a suspended service. A reversal of all charges related to the period during which the service was suspended.
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Replies (2)
MetroFibre Networx's replyOfficial
21 Jan 2025, 14:40Dear Sello Matloha,
Thank you for reaching out and bringing this matter to our attention. I would like to sincerely apologize for the inconvenience you've experienced regarding the billing for suspended services. I fully understand your frustration.
Please rest assured that we take your concerns seriously, and I have escalated this issue to the relevant department for immediate investigation. You can expect to receive a detailed explanation of why the charges were app****. Our accounts team will provide a thorough breakdown.
We truly value your loyalty as a customer, and we are committed to resolving this matter as swiftly as possible. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for reaching out and bringing this matter to our attention. I would like to sincerely apologize for the inconvenience you've experienced regarding the billing for suspended services. I fully understand your frustration.
Please rest assured that we take your concerns seriously, and I have escalated this issue to the relevant department for immediate investigation. You can expect to receive a detailed explanation of why the charges were app****. Our accounts team will provide a thorough breakdown.
We truly value your loyalty as a customer, and we are committed to resolving this matter as swiftly as possible. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Jan 2025, 14:40
Official
Dear Sello Matloha,
Thank you for reaching out and bringing this matter to our attention. I would like to sincerely apologize for the inconvenience you've experienced regarding the billing for suspended services. I fully understand your frustration.
Please rest assured that we take your concerns seriously, and I have escalated this issue to the relevant department for immediate investigation. You can expect to receive a detailed explanation of why the charges were app****. Our accounts team will provide a thorough breakdown.
We truly value your loyalty as a customer, and we are committed to resolving this matter as swiftly as possible. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for reaching out and bringing this matter to our attention. I would like to sincerely apologize for the inconvenience you've experienced regarding the billing for suspended services. I fully understand your frustration.
Please rest assured that we take your concerns seriously, and I have escalated this issue to the relevant department for immediate investigation. You can expect to receive a detailed explanation of why the charges were app****. Our accounts team will provide a thorough breakdown.
We truly value your loyalty as a customer, and we are committed to resolving this matter as swiftly as possible. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
21 Jan 2025, 14:44Dear Sello
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by this billing issue.
We have urgently escalated your query to our finance department and requested that they contact you as soon as possible to provide assistance. They will address your concerns, including an explanation of why you were billed for a suspended service.
Your feedback is invaluable to us, and we will take this opportunity to ensure that such issues are addressed to prevent similar experiences in the future. If there’s anything further we can assist with in the meantime, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by this billing issue.
We have urgently escalated your query to our finance department and requested that they contact you as soon as possible to provide assistance. They will address your concerns, including an explanation of why you were billed for a suspended service.
Your feedback is invaluable to us, and we will take this opportunity to ensure that such issues are addressed to prevent similar experiences in the future. If there’s anything further we can assist with in the meantime, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply21 Jan 2025, 14:44
Official
Dear Sello
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by this billing issue.
We have urgently escalated your query to our finance department and requested that they contact you as soon as possible to provide assistance. They will address your concerns, including an explanation of why you were billed for a suspended service.
Your feedback is invaluable to us, and we will take this opportunity to ensure that such issues are addressed to prevent similar experiences in the future. If there’s anything further we can assist with in the meantime, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by this billing issue.
We have urgently escalated your query to our finance department and requested that they contact you as soon as possible to provide assistance. They will address your concerns, including an explanation of why you were billed for a suspended service.
Your feedback is invaluable to us, and we will take this opportunity to ensure that such issues are addressed to prevent similar experiences in the future. If there’s anything further we can assist with in the meantime, please don’t hesitate to let us know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations