Complaint

We have been trying since 28/2 that someone from Metrofibre to assist us with internet access. (our work is dependent on the internet). You wait for ages for the switchboard to answer then you are transferred and wait again. I tried to speak to a supervisor to log a complaint, I waited for more than 15min. You have an option that someone phones you back, transfers you to tech and you wait again. This is unacceptable. Someone promised my husband that a technician will come, guess what we are still waiting. Two (2) tickets later...we still wait. Subscription is expensive. Do you think you will get support? Hahahah. This can not go on. Assistance will be appreciated. Thank you.