Complaint about Metro Fibre & a compliment to ExZa

MetroFibre is my Wi-Fi provider. The installation was done by Mr Francois Smit, from ExZa. I never had any problems or issues the first couple of months. The problems started with "dropped" service and coverage. I would mail and phone to lodge a complaint and was constantly told that my line was re-commissioned. enquiring about the coverage issue, I was informed it was NOT a MetroFibre issue. Long story short - we had 2 outages in our area due to municipal contractors damage all cables and fibre. Again I complained about all of the aforementioned issued but included that the router does not power up. 3 Days later a very arrogant technical person called Ben arrived and exchanged routers.... The problems increased, again I complained of intermittent service, coverage - study to bedroom - intermittent password requirements. Finally - week later 11 Feb '22 - Francois Smit, my original technical person exchanged the router again and replaced the 2nd router with a brand new router. Francois, listened to the complaints investigated and realised that all of my complaints were valid. Francois checked everything and ensured all was working. Francois again surprised me with his service, thoroughness, professionalism, helpfulness and friendliness. What a bonus or shall I say feather in your cap ExZa, to have Francois in your employ. Thank you Francois Smit for solving my router problems and taking the time to listen and investigate my complaints. B Meumann