NS
Nicholas S
1 reviews | Active since Sept 2016
31 Dec 2024, 12:03
Complaint
It has been 4 days without internet.
Velemina, Nkeletseng and Qondile.
The service from Velemina was the worse i have ever experienced in my life.
Nkeletseng did try to assist and willing to sort it out, still no luck and said a ticket will be escalated. And give me feedback before close of business. No feedback.
Qondile also tried and said she will escalate the ticket to the supervisor but she cannot share the supervisor's name. Then dropped the call.
MetroFibre has not management or supervisors to assist their consultants and then their clients doesn't get any assistance. Worse decision ever to use MetroFibre.
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Replies (1)
MetroFibre Networx's replyOfficial
31 Dec 2024, 12:56Dear Nicholas LN Sebeya
We sincerely apologize for the inconvenience you've experienced with our service over the past few days. We completely understand your frustration, especially after waiting for four days without an internet connection. We strive to provide efficient and professional support, and it is clear that we have fallen short of your expectations.
We deeply regret the poor service you encountered with Willemina, as well as the lack of follow-up and resolution from our team members, Nkeletseng and Qondile. Your feedback is incredibly important, and we take it seriously. We will personally ensure that this matter is escalated to our management team immediately, and we will review the situation to prevent such issues from recurring.
Please rest assured that we are committed to resolving this for you as soon as possible. You will receive an update before the end of the business day.
Once again, We apologize for the frustration this has caused. Thank you for your patience, and We appreciate the opportunity to address your concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you've experienced with our service over the past few days. We completely understand your frustration, especially after waiting for four days without an internet connection. We strive to provide efficient and professional support, and it is clear that we have fallen short of your expectations.
We deeply regret the poor service you encountered with Willemina, as well as the lack of follow-up and resolution from our team members, Nkeletseng and Qondile. Your feedback is incredibly important, and we take it seriously. We will personally ensure that this matter is escalated to our management team immediately, and we will review the situation to prevent such issues from recurring.
Please rest assured that we are committed to resolving this for you as soon as possible. You will receive an update before the end of the business day.
Once again, We apologize for the frustration this has caused. Thank you for your patience, and We appreciate the opportunity to address your concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply31 Dec 2024, 12:56
Official
Dear Nicholas LN Sebeya
We sincerely apologize for the inconvenience you've experienced with our service over the past few days. We completely understand your frustration, especially after waiting for four days without an internet connection. We strive to provide efficient and professional support, and it is clear that we have fallen short of your expectations.
We deeply regret the poor service you encountered with Willemina, as well as the lack of follow-up and resolution from our team members, Nkeletseng and Qondile. Your feedback is incredibly important, and we take it seriously. We will personally ensure that this matter is escalated to our management team immediately, and we will review the situation to prevent such issues from recurring.
Please rest assured that we are committed to resolving this for you as soon as possible. You will receive an update before the end of the business day.
Once again, We apologize for the frustration this has caused. Thank you for your patience, and We appreciate the opportunity to address your concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience you've experienced with our service over the past few days. We completely understand your frustration, especially after waiting for four days without an internet connection. We strive to provide efficient and professional support, and it is clear that we have fallen short of your expectations.
We deeply regret the poor service you encountered with Willemina, as well as the lack of follow-up and resolution from our team members, Nkeletseng and Qondile. Your feedback is incredibly important, and we take it seriously. We will personally ensure that this matter is escalated to our management team immediately, and we will review the situation to prevent such issues from recurring.
Please rest assured that we are committed to resolving this for you as soon as possible. You will receive an update before the end of the business day.
Once again, We apologize for the frustration this has caused. Thank you for your patience, and We appreciate the opportunity to address your concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations