DM
Dikeledi M
1 reviews | Active since May 2019
16 May 2025, 10:50
Complaint
I have an issue with my logging details since I have opened this account. I have send numerous emails to date no communication received
Today the 16th May I called spoke to Phumzile who was not helpful irritated on the phone so early in the morning
I told her my problem but didn't seem to care. Gave her two ticket numbers for calls logged by their systems but told me they were sent to the wrong department
No one seems to know what they doing or fixing customers concerns. All they care about is payment
741032 this I got via email I sent to the support team on he 13th May 08h47 am
To this day the issue is not fixed
Helpful (0)
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Replies (1)
MetroFibre Networx's replyOfficial
16 May 2025, 11:02Dear Dikeledi
Thank you for bringing this matter to our attention.
We understand how frustrating and discouraging it must be to deal with an unresolved issue, especially after multiple attempts to seek assistance. Your experience, particularly the lack of follow-up on your logged tickets and the interaction you described during your recent call, falls far short of the service standard we aim to deliver.
We acknowledge that your concern regarding login details has remained unaddressed since your account was opened, despite multiple emails and follow-ups—including Ticket 741032 submitted on 13 May at 08:47 AM. It is unacceptable that your tickets were misdirected internally and that your concerns have not been handled with the attention and efficiency they deserve.
Please rest assured that this issue is now being escalated to the appropriate team for immediate review and resolution. We are also addressing the matter internally to ensure that the conduct and responsiveness of our team members are aligned with the level of service our customers expect.
Kind regards,KoketsoMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating and discouraging it must be to deal with an unresolved issue, especially after multiple attempts to seek assistance. Your experience, particularly the lack of follow-up on your logged tickets and the interaction you described during your recent call, falls far short of the service standard we aim to deliver.
We acknowledge that your concern regarding login details has remained unaddressed since your account was opened, despite multiple emails and follow-ups—including Ticket 741032 submitted on 13 May at 08:47 AM. It is unacceptable that your tickets were misdirected internally and that your concerns have not been handled with the attention and efficiency they deserve.
Please rest assured that this issue is now being escalated to the appropriate team for immediate review and resolution. We are also addressing the matter internally to ensure that the conduct and responsiveness of our team members are aligned with the level of service our customers expect.
Kind regards,KoketsoMetroFibre Complaints & Escalations
MetroFibre Networx's reply16 May 2025, 11:02
Official
Dear Dikeledi
Thank you for bringing this matter to our attention.
We understand how frustrating and discouraging it must be to deal with an unresolved issue, especially after multiple attempts to seek assistance. Your experience, particularly the lack of follow-up on your logged tickets and the interaction you described during your recent call, falls far short of the service standard we aim to deliver.
We acknowledge that your concern regarding login details has remained unaddressed since your account was opened, despite multiple emails and follow-ups—including Ticket 741032 submitted on 13 May at 08:47 AM. It is unacceptable that your tickets were misdirected internally and that your concerns have not been handled with the attention and efficiency they deserve.
Please rest assured that this issue is now being escalated to the appropriate team for immediate review and resolution. We are also addressing the matter internally to ensure that the conduct and responsiveness of our team members are aligned with the level of service our customers expect.
Kind regards,KoketsoMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating and discouraging it must be to deal with an unresolved issue, especially after multiple attempts to seek assistance. Your experience, particularly the lack of follow-up on your logged tickets and the interaction you described during your recent call, falls far short of the service standard we aim to deliver.
We acknowledge that your concern regarding login details has remained unaddressed since your account was opened, despite multiple emails and follow-ups—including Ticket 741032 submitted on 13 May at 08:47 AM. It is unacceptable that your tickets were misdirected internally and that your concerns have not been handled with the attention and efficiency they deserve.
Please rest assured that this issue is now being escalated to the appropriate team for immediate review and resolution. We are also addressing the matter internally to ensure that the conduct and responsiveness of our team members are aligned with the level of service our customers expect.
Kind regards,KoketsoMetroFibre Complaints & Escalations