complain & Compliment

I would like to Thank Phindile from MetroFibre Networx, she went above and Beyond to help with my account amount dispute and reconnection after having problems for almost 6 Months or so with some of the *********** finance team who always fails MetroFibre Networx clients when the cry for help and make things worse for paying clients who initially worked hard for their money. Phindile even sends couple of emails to some *********** finance members to try sort everything out they failed her, but she never gave up till she got to the bottom of it and a credit note was done on my account after sleepless nights she had and stressing how she can assist me.

MetroFibre Networx need the dedicated team member like her not those who just goes to work for month end pay cheque but don't do their work with passion to help client. Thank you so much Phindile Msokwini you are an Asset to MetroFibre Networx team and hope Mr. Jan-Jan as the CEO can speak to his team to recruit individuals who knows very well what they doing. not to put big company like MetroFibre Networx into wrong books while SA Citizen is happy to work with MetroFibre Networx in some metro Areas and new developed Areas.

5 Star To you as an Annual MetroFibre Networx award winner for best service goes to you. for excellent job Very passioned Member Well informed member and dedicated member

I am now able to work and enjoy internet with my family because of your excellent help . even though i was never compensated for the trouble i went through with Finance team for their not proactive service for disappointing and failing my family for those months to provide internet to them as i promised but only reconnected and already told i have to pay month end of August like nothing has never happened that's the service we get.

Thank you so much may almighty continue to bless you with wisdom and Passioned to assist at all costs.

hope you get this compliment and Mr.Jan-Jan Bezuidenhout (CEO) get to deal with his Finance team/recruit team going forward to be very proactive when dealing with Invoices, emails, disputes call either Internal or external.