HT
Hillary T
1 reviews | Active since Apr 2021
04 Nov 2024, 12:43
***** COMPANY
They charge you for 50mbps download speed and supply 5mbps when its weekend and peak hours, they do this intentionally to save and still charge u full cost....their 5 star reviews are all made up accounts which shows u the level of ***** this company is....they are so rude to customers, after u sign up, as u are buying its all nice and sweet....
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Replies (1)
MetroFibre Networx's replyOfficial
04 Nov 2024, 13:23Dear Hillary
Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you’ve encountered with your fibre service and understand how frustrating these service disruptions can be. We are committed to investigating this matter thoroughly to ensure your service meets the high standards you expect.
To move forward, we need a few more details to locate your account, as we were unable to find your service with the information provided and have been unsuccessful in reaching you by phone. Kindly provide the following information so we may begin our investigation:
Once we receive these details, the relevant team will prioritize your query and reach out to you with further assistance as soon as possible.
Thank you for your patience and cooperation as we work to resolve your concerns and improve your service experience.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you’ve encountered with your fibre service and understand how frustrating these service disruptions can be. We are committed to investigating this matter thoroughly to ensure your service meets the high standards you expect.
To move forward, we need a few more details to locate your account, as we were unable to find your service with the information provided and have been unsuccessful in reaching you by phone. Kindly provide the following information so we may begin our investigation:
- Physical Address
- First and Last Name
- Contact Number
- CXNK/ALCL number (located on the back of your router/ONT)
- Customer Code / Account Reference Number
Once we receive these details, the relevant team will prioritize your query and reach out to you with further assistance as soon as possible.
Thank you for your patience and cooperation as we work to resolve your concerns and improve your service experience.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Nov 2024, 13:23
Official
Dear Hillary
Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you’ve encountered with your fibre service and understand how frustrating these service disruptions can be. We are committed to investigating this matter thoroughly to ensure your service meets the high standards you expect.
To move forward, we need a few more details to locate your account, as we were unable to find your service with the information provided and have been unsuccessful in reaching you by phone. Kindly provide the following information so we may begin our investigation:
Once we receive these details, the relevant team will prioritize your query and reach out to you with further assistance as soon as possible.
Thank you for your patience and cooperation as we work to resolve your concerns and improve your service experience.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the difficulties you’ve encountered with your fibre service and understand how frustrating these service disruptions can be. We are committed to investigating this matter thoroughly to ensure your service meets the high standards you expect.
To move forward, we need a few more details to locate your account, as we were unable to find your service with the information provided and have been unsuccessful in reaching you by phone. Kindly provide the following information so we may begin our investigation:
- Physical Address
- First and Last Name
- Contact Number
- CXNK/ALCL number (located on the back of your router/ONT)
- Customer Code / Account Reference Number
Once we receive these details, the relevant team will prioritize your query and reach out to you with further assistance as soon as possible.
Thank you for your patience and cooperation as we work to resolve your concerns and improve your service experience.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations