Communication? What is that?

The municipality dug holes in our street due to water leakages. They for some reason dug up the fiber lines. (This was the 8th of September). The very same day I contacted Metro fiber and reported the matter. On Wednesday the 9th someone phoned me at 15:30 asking if they can come test my line. I had to reschedule for the next day (Thursday the 10th). The contractor arrived at 09:15 stating that they will have to log a ticket reporting the lines to be repaired where the municipality dug up the fiber cables and the repair will take 2-3 days. I told him that my wife works permanently from home and we cannot afford to sit without the internet for this amount of days. He told me that he will inform the office and keep me updated. At 15:00 I tried phoning Cobus no answer. 15:30 I tried phoning again, no answer. At 16:00 he phones me back irritated and said he saw I phoned him. I told him that I want answers, he said he would keep me updated. His reply, sorry I have not been to the office he will report it once he gets back to the office. I tried phoning metro fiber again at 16:03, as usual you hold until you almost die before someone answers and finally someone answers. I asked her if I could give her the case number (48282). Silence...... I asked if she was still there?? Yes she replies she is looking at the ticket. Bloop, my call goes on hold, without telling me please hold or anything. After another 5 min she came back and told me the contractors will phone me within 10 minutes, which I rep**** and if they don't? Again silence. I asked again if she was there, yes she said, so I asked her please answer me, I DON'T KNOW WHAT TO TELL YOU she said!(What incompetence!) I told her seeing that you don't know how to do your job let me tell you, I told her that I request that she phones me back after 15 min, OK she said. 45 min later, no call from the contractors, no call from the technical support agent. (Absolute nonsense!) I phoned again and once again held on almost until kingdom come. I then spoke to a lady in the sales department and explained her my situation and requested to speak to the supervisor. She said she will rely the message and the supervisor will definite contact me back. Friday, Saturday, Sunday, Monday........ Still no phone call. This is really pathetic and goes against any sort of customer service. Yes, the line was restored in case you were wondering as also nobody contacted me to ask if the line was restored and if everything is working. Damage caused by an outside source is understandable but the lack of communication is shocking to say the least and this coming from a supervisor who also don't care to phone customers back who is supposed to set the example. If I could rate 0 stars I would.