Communication is their worst trait

They are terrible to get a hold of, via whatsapp, logging a ticket, sending a message via fb messenger or even calling. When you call you better hope they pick up, because when you request a call back, you either never receive one or they phone and then don't respond before dropping the call. Every time the power goes out, the service light is red, and even though they know this, you still need to give up to 2 hours of your evening to get ahold of them. They also have the client portal, but also helpdesk, if you log a ticket and they put it on the helpdesk, it is of no use asking them about logging info because they do not respond, so you cannot see the status of your query. They are becoming as bad a Telkom were with adsl, I understand the service light issue is out of their hands, but damn it should not be this difficult to get a hold of anyone