Come on Metrofibre! You can be better than this.

Good afternoon

My fibre is down.

I have logged a call with Home Connect (reference 167480). My address is Unit 73, Inyanga, 5 Simba Rd, Sunninghill.

My linked cell phone is ***

Home Connect said they it would take 24-48 hours for the problem to be sorted. So I phoned you guys twice. I do not know who I spoke to first but they said they would phone me back within 10 minutes to let me know if there was an issue in the area. No phone call back. Then I phoned back. Pamela told me she the issue would take 3-4 working days but that she would try make it a priority.

I work from home and am reliant on my fibre connection. This is not acceptable. I cannot wait an hour never mind days for this to be fixed.

Please could someone get back to me to let me know what is going on. I still do not know if this is even an area issue.