AB
Alicia B
1 reviews | Active since Feb 2022
20 May 2025, 19:58
Client service pathetic!!
Worst customer service i have ever had!! Wifi not working,i emailed and Whatsapp but get ignored after 3hours still without wifi! Pathetic service will not recommend them to anyone!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
20 May 2025, 20:10Dear Alicia Bester,
Thank you for reaching out and highlighting your experience. We recognize the urgency of the issue and the frustration it has caused. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are escalating the matter to the relevant team for urgent follow-up. Please share your registered account details so we can investigate and assist without further delay.
Rest assured, we are prioritizing this to get your connectivity restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and highlighting your experience. We recognize the urgency of the issue and the frustration it has caused. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are escalating the matter to the relevant team for urgent follow-up. Please share your registered account details so we can investigate and assist without further delay.
Rest assured, we are prioritizing this to get your connectivity restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 May 2025, 20:10
Official
Dear Alicia Bester,
Thank you for reaching out and highlighting your experience. We recognize the urgency of the issue and the frustration it has caused. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are escalating the matter to the relevant team for urgent follow-up. Please share your registered account details so we can investigate and assist without further delay.
Rest assured, we are prioritizing this to get your connectivity restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and highlighting your experience. We recognize the urgency of the issue and the frustration it has caused. This is certainly not the level of service we aim to provide.
Your feedback has been noted, and we are escalating the matter to the relevant team for urgent follow-up. Please share your registered account details so we can investigate and assist without further delay.
Rest assured, we are prioritizing this to get your connectivity restored as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
AB
Alicia B's updateReviewer Update
20 May 2025, 20:40I do not have my account number surely you can check under the ID number ***
AB
Alicia B's update20 May 2025, 20:40
Reviewer Update
I do not have my account number surely you can check under the ID number ***
MetroFibre Networx's replyOfficial
20 May 2025, 21:19 Noted. Your query has been escalated to the Accounts team for urgent assistance.
MetroFibre Networx's reply20 May 2025, 21:19
Official
Noted. Your query has been escalated to the Accounts team for urgent assistance.