TL
Thapelo L
1 reviews | Active since Sept 2019
11 May 2026, 23:54
Client portal issue
Been trying to connect to the client portal since 6pm till now with no luck. Keeps on saying incorrect password and when you change it still the same thing. Now I am forced to take unplanned leave due to your technical issues
For a customer who is been with metro fibre since 2021 I am really disappointed
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Replies (1)
MetroFibre Networx's replyOfficial
12 May 2026, 08:15Dear Thapelo Legoale
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by the difficulty accessing the client portal, particularly given the impact it has had on your work arrangements today. We also appreciate your continued support and loyalty since 2021.
We have escalated the portal access issue to the relevant technical team for urgent investigation and resolution. Our team will work to identify the cause of the login and password reset failure and provide feedback as soon as possible.
Your experience is important to us, and we value the opportunity to address this matter appropriately.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by the difficulty accessing the client portal, particularly given the impact it has had on your work arrangements today. We also appreciate your continued support and loyalty since 2021.
We have escalated the portal access issue to the relevant technical team for urgent investigation and resolution. Our team will work to identify the cause of the login and password reset failure and provide feedback as soon as possible.
Your experience is important to us, and we value the opportunity to address this matter appropriately.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 May 2026, 08:15
Official
Dear Thapelo Legoale
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by the difficulty accessing the client portal, particularly given the impact it has had on your work arrangements today. We also appreciate your continued support and loyalty since 2021.
We have escalated the portal access issue to the relevant technical team for urgent investigation and resolution. Our team will work to identify the cause of the login and password reset failure and provide feedback as soon as possible.
Your experience is important to us, and we value the opportunity to address this matter appropriately.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration and inconvenience caused by the difficulty accessing the client portal, particularly given the impact it has had on your work arrangements today. We also appreciate your continued support and loyalty since 2021.
We have escalated the portal access issue to the relevant technical team for urgent investigation and resolution. Our team will work to identify the cause of the login and password reset failure and provide feedback as soon as possible.
Your experience is important to us, and we value the opportunity to address this matter appropriately.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations