G
Grace
1 reviews | Active since Nov 2023
27 May 2025, 11:25
CLAYVILLE ANGRY, DISAPPOINTED CLIENT
I am lost for words!!!!!!!!!!!!!!!!!!!! For the past few months every weekend we are without connection in Clayville and now it has moved to weekly days, I work from home and I cannot afford to be offline, therefore I have to purchase data or travel to the office because of the interruptions we keep having on a weekly basis so this means I end up spending more because of your interruptions. I am very disappointed in Metrofibre and I wouldnt recommend it to anyone as their services and connection is just bad
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
27 May 2025, 12:11Dear Grace
We want to assure you that we are continuously working hard to restore services caused by the outage in your area, and we will keep you updated on our progress.
We estimate that it will take approximately twelve hours to repair the services due to the extent of damage caused by vandalism..
We apologize for any inconvenience this may cause, and we would appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We want to assure you that we are continuously working hard to restore services caused by the outage in your area, and we will keep you updated on our progress.
We estimate that it will take approximately twelve hours to repair the services due to the extent of damage caused by vandalism..
We apologize for any inconvenience this may cause, and we would appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 May 2025, 12:11
Official
Dear Grace
We want to assure you that we are continuously working hard to restore services caused by the outage in your area, and we will keep you updated on our progress.
We estimate that it will take approximately twelve hours to repair the services due to the extent of damage caused by vandalism..
We apologize for any inconvenience this may cause, and we would appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We want to assure you that we are continuously working hard to restore services caused by the outage in your area, and we will keep you updated on our progress.
We estimate that it will take approximately twelve hours to repair the services due to the extent of damage caused by vandalism..
We apologize for any inconvenience this may cause, and we would appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
G
Grace's updateReviewer Update
27 May 2025, 15:47Today I had to spend R300 for transport and data, will you refund me? Tomorrow I have meetings from 8:30am. I really hope that the fibre is up and running
G
Grace's update27 May 2025, 15:47
Reviewer Update
Today I had to spend R300 for transport and data, will you refund me? Tomorrow I have meetings from 8:30am. I really hope that the fibre is up and running
MetroFibre Networx's replyOfficial
27 May 2025, 15:52Dear Grace,
Thank you for reaching out and for bringing your concerns to our attention.
Our technical teams are continuing to make good progress with the repairs, and we still anticipate that services will be restored by 7:00 PM this evening.
Thank you for your patience and understanding. We remain committed to resolving the issue as swiftly as possible and will provide updates should there be any changes to the expected resolution time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
Our technical teams are continuing to make good progress with the repairs, and we still anticipate that services will be restored by 7:00 PM this evening.
Thank you for your patience and understanding. We remain committed to resolving the issue as swiftly as possible and will provide updates should there be any changes to the expected resolution time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 May 2025, 15:52
Official
Dear Grace,
Thank you for reaching out and for bringing your concerns to our attention.
Our technical teams are continuing to make good progress with the repairs, and we still anticipate that services will be restored by 7:00 PM this evening.
Thank you for your patience and understanding. We remain committed to resolving the issue as swiftly as possible and will provide updates should there be any changes to the expected resolution time.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
Our technical teams are continuing to make good progress with the repairs, and we still anticipate that services will be restored by 7:00 PM this evening.
Thank you for your patience and understanding. We remain committed to resolving the issue as swiftly as possible and will provide updates should there be any changes to the expected resolution time.
Best regards,
Marilize
MetroFibre Complaints & Escalations