Cheats and *****

Yet again another problem with Axxess and Metrofibre. I was working last night when the internet went down at around 1:15am. I called Axxess to make them aware of the problem, call was logged and i was advised the technical department opens at 8. I again called at around 9:45 to do a follow and i was told that my problem was logged with Metrofibre who are the service providers. I would be getting a call shortly to have the issue sorted out. I have not heard anything from Metrofibre the whole day, i then decided to call them directly. I was told it would take 3 to 4 working days for a technician to resolve whatever issue i am having with my fibre. Everytime the network goes down Metrofibre takes they own sweet time to resolve the issue but come end of the month they expect payment in full yet not providing full service to a customer. Axxess and Metrofibre stop conning and cheating your customers with bull**** stories and services. Please sort your **** out. Stop blaming each other for misinformation given to your customers. The way i see it is both companies have know idea what they are doing except cheating people out of they monies.