1 reviews | Active since Aug 2009
Charged for Internet I Did Not Receive – MetroFibre’s Unfair Billing Practices
I have been a MetroFibre customer for over 10 years, but the service has deteriorated badly. MetroFibre has changed its payment policies in a way that appears designed to benefit the company at the expense of customers. Even though I pay by debit order, my service is cut immediately when there is any payment issue — with no warning or communication — yet they still demand full payment for the period when the service is disconnected and not provided.
This effectively means customers are expected to pay for something they did not receive, which feels deliberate and unfair. I work from home and study online, and last year my daughter was doing her matric, so being without internet caused serious disruption — yet MetroFibre showed no concern.
I have been trying for over a week to get assistance and have been completely ignored. There is no accountability, no communication, and no effort to resolve the problem.
Based on my experience, I cannot recommend MetroFibre to anyone who expects fair billing, transparency, and basic customer service.
Thank you for reaching out and for taking the time to bring your billing concerns to our attention. We appreciate you sharing your experience, as it allows us the opportunity to review the matter in detail.
Your concerns have been noted, and we are currently investigating the billing and service-related issues raised. We are engaging with the relevant teams to obtain clarity and ensure the matter is properly reviewed. Once feedback has been received, we will be in touch shortly to provide you with further updates and assistance.
Thank you for your patience while we work through this process. We value your cooperation and will remain engaged until the matter has been addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to bring your billing concerns to our attention. We appreciate you sharing your experience, as it allows us the opportunity to review the matter in detail.
Your concerns have been noted, and we are currently investigating the billing and service-related issues raised. We are engaging with the relevant teams to obtain clarity and ensure the matter is properly reviewed. Once feedback has been received, we will be in touch shortly to provide you with further updates and assistance.
Thank you for your patience while we work through this process. We value your cooperation and will remain engaged until the matter has been addressed.
Best regards,
Marilize
MetroFibre Complaints & Escalations