Charged for a Service I Never Received – Absolutely Unacceptable

I am beyond frustrated with the shocking service from MetroFibre.

On the 26th of February, I was told my line was active — it never worked, not even once. After countless calls to the call centre, technicians were sent out and replaced both my router and ONT, yet I STILL had no connectivity.

After nearly two weeks of constant back-and-forth with absolutely no resolution, I told them to cancel the service and collect their equipment. I made it crystal clear that I should not be charged because NO SERVICE WAS EVER PROVIDED.

Yet somehow, I was still billed for April.

Let that sink in — I have NEVER had a working connection, and I’m being charged anyway. To make matters worse, they haven’t even bothered to collect their router, and I am still sitting without internet to this day.

This is completely unacceptable and honestly feels like daylight *******.

I expect: • A full refund immediately • Collection of their router without further delays • Written confirmation that my account is cancelled and no further charges will be made

I will not pay for a service I never received. Sort this out.