CHANGE OF ADDRESS AND SUSPENSION. For the 2nd time in December I am suspended. For 3 yrs with Metrofibre I have a debit order which was deducted on the 1 December 2025 also. On round about 20 December they suspend my account. Eventually after trying t

Dear Magrietha Du Plessis 

Thank you for bringing this matter to our attention.

We recognize how concerning it is to experience a second suspension in December, especially with a debit order in place and a long-standing service history. The conflicting information received regarding the debit order is noted and is being treated seriously.

Please be advised that we are looking into the change of address and suspension issue, including verification of the debit order and payment records. The matter has been escalated for review, and we will revert to you as soon as clarity is provided.

Thank you for your continued patience while this is being addressed.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations