Carrier ***eons preferable to MetroFibre.

Item: MetroFibre Networx
Rating: 1
Author: Danie S

15 days without fiber. Promised dates not kept. Updates few and far between. Different versions of what the issue is. Thus far unable to get past the service desks to get to any sort of manager. Cost a fortune is mobile data. If they had communicated scale of problem early on, I could have bought larger data bundles or a RAIN SIM. But it is always, tomorrow, Wednesday, by tonight etc. Would not recommend. Stay away.

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

07 Jun 2021, 13:37

Good day
We trust you are well
we apologize for any inconvenience caused kindly take note that we are following up with your requests and we will be in contact with you shortly
kind regards Metro fiber Networks

MetroFibre Networx's reply07 Jun 2021, 13:37

Official

Danie S's updateReviewer Update

07 Jun 2021, 16:14

I have now called 19 times, no manager to be had all day. Customer service not answering either. You switchboard person has kids screaming in the background. You are a deeply unprofessional organization.

Danie S's update07 Jun 2021, 16:14

Reviewer Update

MetroFibre Networx's replyOfficial

07 Jun 2021, 20:10

Good day

We do sincerely apologize for the inconvenience caused

Kindly note that we have escalated your query to our maintenance team who will contact you to make an appointment for attendance as soon as possible

Kind Regards
MFN

MetroFibre Networx's reply07 Jun 2021, 20:10

Official