1 reviews | Active since Mar 2026
Can't get through to anyone
I changed addresses and instead of canceling I requested they change my existing account into the person who was remaining at that address. I took out fibre again for my new address but they added it to the same account I have been trying to get that sorted then they disconnected my internet yesterday I make payment since they didn't separate the accounts. I sent proof of payments but I am still not restored. I have been calling since yesterday with out any luck their WhatsApp line is useless and if I have to AI Sue again I will scream. The money I have spend on calls and Data is equal to my monthly premium. I have never missed payment intact I have always paid in advance but I can never get through to anyone
Thank you for sharing the detail of your experience.
Your concerns regarding the account changes following your relocation, the linking of both services under one account, and the resulting service interruption despite payment having been made are noted. Where account amendments and billing structures are not aligned correctly, it can create unnecessary disruption, particularly when restoration is delayed after proof of payment has already been submitted.
The account history and service allocation will need to be reviewed to confirm how the address transfer and additional service were processed, why the disconnection occurred, and what actions are required to ensure both services are correctly aligned going forward.
Your feedback regarding the difficulty reaching support across available channels has also been noted for review.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing the detail of your experience.
Your concerns regarding the account changes following your relocation, the linking of both services under one account, and the resulting service interruption despite payment having been made are noted. Where account amendments and billing structures are not aligned correctly, it can create unnecessary disruption, particularly when restoration is delayed after proof of payment has already been submitted.
The account history and service allocation will need to be reviewed to confirm how the address transfer and additional service were processed, why the disconnection occurred, and what actions are required to ensure both services are correctly aligned going forward.
Your feedback regarding the difficulty reaching support across available channels has also been noted for review.
Best regards,
Marilize
MetroFibre Complaints & Escalations