Cannot talk to anyone

Dear Quentin Sussman

Thank you for bringing this to our attention.

We understand how frustrating it can be when you’re unable to get through to us and when responses are delayed. This is certainly not the level of service we aim to provide.

Your order will be escalated to the relevant team for urgent attention. Please feel free to send us a direct message with your account details so we can assist you as quickly as possible.

We appreciate your patience and the opportunity to resolve this for you.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations