Cancelled account cannot be owing
I cancelled my line or account with them in June for July 2024 and now I received a collection message for an outstanding amount and when i explain that I cannot be owing them as all monies owed were paid before cancellation and they not helping to resolve this matter and update their collection debtors.
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MetroFibre Networx's replyOfficial
20 May 2026, 09:25Dear Louisa
Thank you for taking the time to raise your concerns with us.
I can understand how frustrating and concerning it must be to receive a collection notice after your account was cancelled and all payments had already been settled. We appreciate your explaining the history of the account and the efforts you have already made to have this matter resolved.
Please be assured that your concerns are being taken seriously. We are currently reviewing the account details, including the cancellation request and payment history, to determine why the outstanding amount was referred to collections. We also acknowledge the inconvenience caused by the lack of resolution to date.
The matter has been escalated to the relevant department for urgent attention, and we will work to ensure the records are corrected should any discrepancy be identified.
Feedback will be provided as soon as the investigation has been concluded.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to raise your concerns with us.
I can understand how frustrating and concerning it must be to receive a collection notice after your account was cancelled and all payments had already been settled. We appreciate your explaining the history of the account and the efforts you have already made to have this matter resolved.
Please be assured that your concerns are being taken seriously. We are currently reviewing the account details, including the cancellation request and payment history, to determine why the outstanding amount was referred to collections. We also acknowledge the inconvenience caused by the lack of resolution to date.
The matter has been escalated to the relevant department for urgent attention, and we will work to ensure the records are corrected should any discrepancy be identified.
Feedback will be provided as soon as the investigation has been concluded.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 May 2026, 09:25
Official
Dear Louisa
Thank you for taking the time to raise your concerns with us.
I can understand how frustrating and concerning it must be to receive a collection notice after your account was cancelled and all payments had already been settled. We appreciate your explaining the history of the account and the efforts you have already made to have this matter resolved.
Please be assured that your concerns are being taken seriously. We are currently reviewing the account details, including the cancellation request and payment history, to determine why the outstanding amount was referred to collections. We also acknowledge the inconvenience caused by the lack of resolution to date.
The matter has been escalated to the relevant department for urgent attention, and we will work to ensure the records are corrected should any discrepancy be identified.
Feedback will be provided as soon as the investigation has been concluded.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to raise your concerns with us.
I can understand how frustrating and concerning it must be to receive a collection notice after your account was cancelled and all payments had already been settled. We appreciate your explaining the history of the account and the efforts you have already made to have this matter resolved.
Please be assured that your concerns are being taken seriously. We are currently reviewing the account details, including the cancellation request and payment history, to determine why the outstanding amount was referred to collections. We also acknowledge the inconvenience caused by the lack of resolution to date.
The matter has been escalated to the relevant department for urgent attention, and we will work to ensure the records are corrected should any discrepancy be identified.
Feedback will be provided as soon as the investigation has been concluded.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations